Robert W Speirs Plumbing

Speirs Plumbing has a strong base of loyal, satisfied customers who frequently praise individual technicians — particularly Ken, Brian Hyde, and Alex — for skilled, professional, and thorough work. However, the review set contains multiple serious negative experiences that significantly temper the scores: documented overbilling and billing disputes (two separate reviews), repeated failures to ... Read more

Speirs Plumbing has a strong base of loyal, satisfied customers who frequently praise individual technicians — particularly Ken, Brian Hyde, and Alex — for skilled, professional, and thorough work. However, the review set contains multiple serious negative experiences that significantly temper the scores: documented overbilling and billing disputes (two separate reviews), repeated failures to return calls or honor scheduled appointments (at least four reviews), a gas leak left unresolved on the first callback attempt, and a threatening legal response to a billing complaint rather than direct resolution. Professionalism is dragged down by late arrivals, unreturned emergency calls, rude office staff, and aggressive driving complaints. Pricing is mixed — some reviewers praise affordability and value, while others explicitly report being overcharged by hundreds or thousands of dollars. Project completion suffers from documented instances of incomplete work, missed appointments, and a job that required multiple return visits to fix a gas leak. Experience scores moderately well given the volume of praise for skilled diagnostics and problem-solving, but is offset by a gas meter rebuild criticized by utility company employees and a faucet replacement requiring multiple trips due to wrong parts. Read less