Right Choice Plumbing

The reviews indicate a trend of unreliable service and poor communication from Right Choice Plumbing. Key themes emerge from the experiences shared by customers:Missed Appointments and Delays: Both reviewers noted significant delays in service. One customer mentioned an appointment window of 10 am to 12 pm, only to have the plumber arrive nearly an hour late, while another mentioned a scheduled ap... Read more

The reviews indicate a trend of unreliable service and poor communication from Right Choice Plumbing. Key themes emerge from the experiences shared by customers:Missed Appointments and Delays: Both reviewers noted significant delays in service. One customer mentioned an appointment window of 10 am to 12 pm, only to have the plumber arrive nearly an hour late, while another mentioned a scheduled appointment that was not honored, leading to further inconvenience.Incomplete Service: Customers reported that the work promised was either incomplete or inadequately performed. The first reviewer highlights a lack of follow-through on promised services post-payment, while the second indicated that after initial work, the plumber left the job unfinished, requiring additional follow-up.Poor Communication: Communication was a recurring issue, as customers often felt neglected or ignored. One reviewer had to take initiative to reach out to the company and was frustrated by the lack of responsiveness to their inquiries, contributing to an overall feeling of being "held captive" by waiting for service that never materialized.Lack of Accountability and Apologies: There was a notable absence of apologies or accountability from the service personnel. Customers felt that a simple acknowledgment of the inconvenience caused would have significantly improved their experience.Customer Trust: The reviews reflect a shattered trust in the company, especially after cases where payment had been made upfront for services that were never completed. The potential for ongoing issues has left customers feeling obligated to escalate complaints to oversight authorities. In summary, the overall sentiment towards Right Choice Plumbing is largely negative, driven by significant operational failures and a lack of concern for customer experience. These factors have led customers to feel dissatisfied and misled, suggesting a need for the company to reevaluate its service processes and customer engagement strategies to rebuild trust and improve its reputation. Read less