Nook-N-Kranny Home Services

Nook and Kranny presents a deeply divided review profile: a cluster of enthusiastic 5-star reviews praising thoroughness, knowledgeable inspectors, and professionalism sits alongside a substantial number of 1-star reviews detailing serious inspection failures, missed defects, and unresponsive customer service. The negative reviews are notably specific and credible, citing missed insulation gaps, n... Read more

Nook and Kranny presents a deeply divided review profile: a cluster of enthusiastic 5-star reviews praising thoroughness, knowledgeable inspectors, and professionalism sits alongside a substantial number of 1-star reviews detailing serious inspection failures, missed defects, and unresponsive customer service. The negative reviews are notably specific and credible, citing missed insulation gaps, non-functional outlets, leaking faucets, incorrect furnace assessments, and roof evaluations conducted without a ladder — all of which represent significant professional failures for a home inspection company. Multiple negative reviewers also report that the company ignored follow-up complaints, refused refunds, and failed to respond to written correspondence, which heavily penalizes the professionalism and project completion dimensions. Pricing scores are dragged down by multiple reviewers who felt they paid $400–$600 for substandard or incomplete work, representing poor value. The positive reviews, while genuine in tone, are largely older (2016–2021) and are outweighed in severity by the more recent and detailed negative accounts. Read less