Nook-N-Kranny Home Services

The reviews indicate a split in customer experiences with Nook-N-Kranny Home Services. Positive feedback largely comes from clients who found the inspection service to be thorough, with inspectors being described as knowledgeable, professional, and attentive to detail. Customers frequently mention the provision of detailed reports, the use of advanced technology such as infrared cameras, and the a... Read more

The reviews indicate a split in customer experiences with Nook-N-Kranny Home Services. Positive feedback largely comes from clients who found the inspection service to be thorough, with inspectors being described as knowledgeable, professional, and attentive to detail. Customers frequently mention the provision of detailed reports, the use of advanced technology such as infrared cameras, and the additional assurance these inspections provided during their home-buying process. Several reviewers praised specific inspectors, such as Austin and Justin, highlighting their communication skills and ability to explain complex issues. Conversely, a substantial portion of the reviews expresses severe dissatisfaction. Many customers have reported significant missed issues during inspections, such as inadequate insulation, unserviced appliances, electrical problems, and safety hazards, which led to financial burdens. Specific instances of negligence, including failure to physically inspect the roof and discrepancies between verbal communication and written reports, were noted as critical failings. Furthermore, numerous reviewers described poor customer service experiences, citing unreturned calls, lack of follow-up, and inadequate resolutions to their complaints. Common findings among the reviews include:Inconsistent Quality of Inspection: Some customers received thorough inspections, while others felt their inspectors were rushed and inattentive to critical details.Negligent Oversights: Several reviews highlighted alarming oversights in inspections that could have very real financial implications for buyers.Customer Service Issues: Many complaints centered around the lack of responsiveness from the company when issues were raised, leading to frustrations and a lack of trust.Mixed Recommendations: While a few customers wholeheartedly recommend the service based on their positive experiences, others explicitly warn potential clients to seek alternatives due to their bad experiences. In summary, Nook-N-Kranny Home Services appears to have the potential to deliver quality inspections but should address the evident inconsistencies and customer service issues to improve their overall reputation and reliability in the home inspection industry. Read less