Keemer Plumbing

The majority of the reviews for Keemer Plumbing reflect a positive customer experience, with particular highlights on their staff's friendliness, professionalism, and responsiveness. Customers often mention the helpfulness of specific team members like Jeremy, Tony, and Jerry, who were noted for their communication skills and ability to explain processes clearly. The company seems to stand out for... Read more

The majority of the reviews for Keemer Plumbing reflect a positive customer experience, with particular highlights on their staff's friendliness, professionalism, and responsiveness. Customers often mention the helpfulness of specific team members like Jeremy, Tony, and Jerry, who were noted for their communication skills and ability to explain processes clearly. The company seems to stand out for its quality service in larger plumbing projects, especially those that are complex, such as repiping and installations, with customers expressing delight in the outcomes. Nonetheless, there are issues identified, particularly relating to pricing practices and appointment reliability. Several reviewers reported instances where the initial estimate did not align with the final cost, especially in scenarios where additional plumbing issues were flagged during service. This led to a perception of upselling, which could be discouraging for budget-conscious customers. Additionally, the complaint regarding missed appointments without prior notice highlights a lapse in customer service that could warrant improvement. Despite these concerns, the overall trend in reviews leans positively, with customers expressing willingness to continue using and recommending Keemer Plumbing for future plumbing needs, reflecting a good foundation of trust, albeit with some room for improvement in transparency and follow-through on commitments. Read less