Just Right

Positive Aspects: - Professional and Knowledgeable Technicians: Many reviews commend specific technicians for their professionalism and ability to communicate effectively about problems and solutions. For instance, customers mentioned individuals like Chad and Tony for their thoroughness and willingness to explain the technical aspects without pushiness. - Quality Service and Installation: S... Read more

Positive Aspects: - Professional and Knowledgeable Technicians: Many reviews commend specific technicians for their professionalism and ability to communicate effectively about problems and solutions. For instance, customers mentioned individuals like Chad and Tony for their thoroughness and willingness to explain the technical aspects without pushiness. - Quality Service and Installation: Several customers expressed satisfaction with the installation of HVAC systems, noting that the work was completed efficiently, often in unexpected quick timelines. Positive comments about the quality of equipment and proper installation procedures were prevalent, enhancing the company's reputation. - Positive Customer Interaction: Quick and friendly response times were highlighted by numerous reviewers, with many reporting that their technicians showed genuine concern for customer satisfaction.Negative Aspects: - Customer Service Issues: Multiple customers reported frustrating interactions with the scheduling and office staff, citing rudeness or unresponsiveness. This reflects a potential gap in customer service training or capacity following the company's acquisition by a larger entity. - Inconsistent Quality and High-Pressure Sales Tactics: There were complaints about perceived attempts to upsell unnecessary services and equipment. In some cases, customers felt they were offered high-priced options rather than transparent assessment and advice. - Response Time Concerns: Some users reported long wait times for callbacks or service appointments, especially in emergency situations. This was a significant pain point, particularly during high-demand seasons.Overall Impression: - Just Right Heating & Cooling has a solid foundation built on many satisfied customers who appreciate quality installation and knowledgeable technicians. However, there are notable areas for improvement, particularly in customer service communication and consistency in client experiences. The mixed reviews suggest that while many customers are likely to recommend them based on positive individual experiences, others caution potential clients to be diligent about understanding cost, service expectations, and to seek clarity upfront to avoid high-pressure sales scenarios. Read less