Friendly Plumber, Heating & Air

Friendly Plumber exhibits a deeply polarized customer experience. While technicians frequently demonstrate strong technical knowledge, friendliness, and punctuality (evidenced by 62 professionalism mentions averaging 68/100), the company is severely hampered by aggressive pricing practices and persistent upselling tactics. Pricing emerges as the critical weakness (45/100 across 48 mentions), with ... Read more

Friendly Plumber exhibits a deeply polarized customer experience. While technicians frequently demonstrate strong technical knowledge, friendliness, and punctuality (evidenced by 62 professionalism mentions averaging 68/100), the company is severely hampered by aggressive pricing practices and persistent upselling tactics. Pricing emerges as the critical weakness (45/100 across 48 mentions), with numerous customers reporting quotes 50-100% higher than competitors, undisclosed diagnostic fees, and pressure to replace rather than repair equipment. Project completion scores reasonably well (72/100, 35 mentions) with most jobs finished as promised, though several no-show incidents and callback failures are documented. Experience quality is solid (78/100, 41 mentions), with skilled technicians delivering competent work—but this strength is consistently undermined by dishonest sales practices and financial exploitation. Read less