Craig’s Services

Craig's Appliance presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — several reviews praise punctuality, friendliness, and responsiveness, but multiple reviews raise serious concerns about technician conduct, including a technician allegedly fabricating a carbon monoxide reading and another pushing an unnecessary full replacement with minimal diagnost... Read more

Craig's Appliance presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — several reviews praise punctuality, friendliness, and responsiveness, but multiple reviews raise serious concerns about technician conduct, including a technician allegedly fabricating a carbon monoxide reading and another pushing an unnecessary full replacement with minimal diagnostics. Pricing is the weakest dimension: three separate reviews independently describe prices 37–50% above competitors, a hidden 25% restocking fee, and a $7,000 replacement quote that turned out to be unnecessary — these are significant red flags that drag the pricing score down substantially. Project completion scores better, with several reviews noting jobs were completed quickly and correctly, though the misdiagnosis reviews undermine confidence in whether the right work was actually done. Experience is similarly split — some reviews highlight genuine technical skill and honest problem-solving, while others describe technicians who either lacked diagnostic thoroughness or appeared to be steering customers toward unnecessary replacements. Read less