Captain Plumbing

This contractor's review profile is deeply mixed but skews heavily negative, with serious and specific complaints across all four dimensions. Professionalism is severely undermined by multiple accounts of the owner hanging up on customers, technicians abandoning jobs mid-visit, office staff giving customers the runaround, and one extraordinary incident where workers lunched on a customer's lawn wh... Read more

This contractor's review profile is deeply mixed but skews heavily negative, with serious and specific complaints across all four dimensions. Professionalism is severely undermined by multiple accounts of the owner hanging up on customers, technicians abandoning jobs mid-visit, office staff giving customers the runaround, and one extraordinary incident where workers lunched on a customer's lawn while a gas line they struck was actively leaking. Project completion is the weakest area, with multiple reviews describing unfinished work, warranty refusals, work that required four return visits, and a sewer job that damaged sprinklers with no remediation offered. Experience is called into serious question by a technician who could not diagnose a toilet over two weeks, a hot water heater install missing required code components and permits, and a gas line strike handled with gross negligence. The handful of positive reviews — mostly from 2013–2023 — do describe courteous, timely, and skilled technicians by name (Tre, Oliver, Chris), suggesting quality may be highly technician-dependent and inconsistent. Read less