Budget Plumbing & Rooter

Upon reviewing the feedback from customers over the past month, several key themes emerge.Positive Experiences: A subset of reviews reflects high satisfaction with specific services, indicating that when the work is carried out correctly, it is executed well and at a reasonable cost. Customers appreciated the fair pricing and quick service, particularly for installations like water heaters and wat... Read more

Upon reviewing the feedback from customers over the past month, several key themes emerge.Positive Experiences: A subset of reviews reflects high satisfaction with specific services, indicating that when the work is carried out correctly, it is executed well and at a reasonable cost. Customers appreciated the fair pricing and quick service, particularly for installations like water heaters and water softeners.Quality of Work: Several clients noted the discrepancy between the quality of work performed and expectations set by initial communications. While some mentioned outstanding results, others reported severe issues, such as improperly executed plumbing, electrical issues, and structural problems left unresolved. The workmanship was often called into question, with claims of incomplete jobs and corners cut.Communication and Pricing Transparency: A recurring complaint across multiple reviews is the lack of transparency regarding pricing and procedures. Customers expressed frustration over vague responses from staff and significant price differences between initial bids and final charges. This lack of clarity appears to contribute to a sentiment of distrust.Customer Service Problems: Many reviewers highlighted troubling experiences with customer service. Instances of unreturned calls, dismissive attitudes from management, and perceived ignorance of complaints were frequently mentioned, leading to significant dissatisfaction. Some customers claimed they felt ignored or deliberately misled when attempting to resolve issues related to their services.Professionalism and Accountability: A significant number of reviews raised concerns about the professionalism of staff members, particularly the owner, Mike. Complaints about unprofessional interactions, disrespectful behavior, and a perceived lack of accountability when mistakes were made were prevalent. This contributed to an overall sentiment of disappointment and anger, with several customers vowing to recommend against using the company. In summary, while Budget Plumbing & Rooter has garnered praise for certain aspects of their service, the prevalence of serious grievances regarding transparency, communication, and professionalism overshadows the positive feedback. The company may need to address these issues directly to improve its overall reputation and customer satisfaction in the future. Read less