Apollo Rooter

Apollo Rooter has a strong overall track record built on decades of customer relationships, with the vast majority of reviewers praising fast response times, same-day service, friendly technicians, and fair pricing that frequently undercuts competitors by a significant margin. Professionalism scores are tempered by a recurring pattern of punctuality failures — multiple reviews across different y... Read more

Apollo Rooter has a strong overall track record built on decades of customer relationships, with the vast majority of reviewers praising fast response times, same-day service, friendly technicians, and fair pricing that frequently undercuts competitors by a significant margin. Professionalism scores are tempered by a recurring pattern of punctuality failures — multiple reviews across different years note technicians arriving late or outside scheduled windows without proactive communication, and one negative review describes a poor pre-service payment demand over the phone. Project completion is the most consequential drag on the score: several serious negative reviews describe incomplete or ineffective work (a snake broken off in a pipe and abandoned, a sewer line not properly cleared resulting in a $10,000 insurance claim, and a technician who failed to resolve a clog and still charged $200), and critically, multiple reviewers report that owners Blake and Debbie refused to offer any warranty, guarantee, or remediation when work failed. Experience scores are generally positive but are pulled down by at least two credible accounts of undertrained technicians being sent to jobs beyond their skill level. The duplicate sewer-line complaint (posted three times with nearly identical text across consecutive dates in 2019) was identified as a likely coordinated negative review campaign and was counted only once for scoring purposes. Read less