Alpha Family Service

The reviews indicate a clear theme of dissatisfaction with the service provided by Alpha Family Service in recent engagements. Common complaints include:Customer Service Issues: Reviewers frequently describe the service as unprofessional. Customers felt neglected and frustrated with poor communication and lack of responsiveness. Issues were not adequately addressed, leading to a sense of abandonme... Read more

The reviews indicate a clear theme of dissatisfaction with the service provided by Alpha Family Service in recent engagements. Common complaints include:Customer Service Issues: Reviewers frequently describe the service as unprofessional. Customers felt neglected and frustrated with poor communication and lack of responsiveness. Issues were not adequately addressed, leading to a sense of abandonment after payments were made.Quality of Work: There are multiple mentions of unsatisfactory work results. Customers described problems such as shoddy installations, notably with plumbing setups where fixtures were improperly sloped or left incomplete. This highlights a lack of attention to detail and professionalism that is critical in plumbing services.Financial Disputes: Several reviewers expressed frustration over financial dealings, particularly the feeling of being asked for more money without a corresponding level of service that justified those costs. The sense of having paid for unsatisfactory work or incomplete tasks significantly contributed to their negative experiences.Lack of Accountability: Many customers voiced concerns regarding the company's follow-up actions, describing instances where workers disappeared after taking on the job without completing it. The failure to honor commitments or to provide refunds has left customers feeling cheated and wronged.Mixed Experiences: While the overall sentiment is negative, some reviews do mention past positive experiences, pointing out that the service was satisfactory under different circumstances. This suggests that the company may have varying levels of performance depending on specific jobs or situations, but recent experiences have largely tarnished its reputation. Overall, the consensus from the reviews paints a picture of a company that has fallen short in its service delivery, leading to a significant decline in customer trust and satisfaction. Read less