Action Plumbing Heating Air and Electric

The reviews for Action Plumbing Heating Air and Electric reveal several recurring themes indicating a deeply untrustworthy service reputation.Poor Communication and Reliability: Numerous customers reported that scheduled appointments were missed or arrived very late, leading to frustrations about reliability. One reviewer specifically mentioned a technician arriving three hours late for an estimat... Read more

The reviews for Action Plumbing Heating Air and Electric reveal several recurring themes indicating a deeply untrustworthy service reputation.Poor Communication and Reliability: Numerous customers reported that scheduled appointments were missed or arrived very late, leading to frustrations about reliability. One reviewer specifically mentioned a technician arriving three hours late for an estimate, while another noted that follow-up communications were ignored entirely.Subpar Workmanship: A significant number of reviews highlight inadequate work quality across various services, including plumbing and HVAC installations. Issues ranged from broken pipes and messy work sites to incomplete or erroneous repairs, leading to further complications for the customer. Instances of customers discovering major issues, such as carbon monoxide leaks due to improper installation, underscore the potential hazards of trusting this company.Overcharging and Upselling: Many complaints centered around perceived price gouging, with customers noting high charges for routine services and unnecessary recommendations for replacements or upgrades. Reviews detail significant discrepancies in pricing compared to other service providers, with some instances showcasing aggressive sales tactics. One customer lamented being charged $1,800 for what should have been a much simpler job, while another was quoted exorbitant prices for furnace replacements based solely on scare tactics.Lack of Accountability: Responses from management to complaints appear dismissive, and the company has been criticized for not addressing customer issues or expressing concern after negative experiences. One reviewer highlighted how the dispatchers were rude and unsympathetic when urgent issues arose.Conflicting Experiences: While the majority of reviews tell a story of dissatisfaction, a few customers did report satisfactory service experiences, often praising the professionalism of individual technicians. However, these instances were rare and often overshadowed by the broader trends of negative sentiment. In conclusion, the prevailing sentiment surrounding Action Plumbing Heating Air and Electric is one of distrust and disappointment, driven by repeated accounts of unprofessionalism, high costs, and failure to deliver on service commitments. Many customers strongly recommend seeking services elsewhere to avoid such negative experiences. Read less