24 Hour Rooter Connectionz

This contractor's review record is dominated by a deeply troubling pattern of serious, detailed negative experiences spanning multiple years, offset by a cluster of recent, brief, and largely unsubstantiated 5-star reviews. Professionalism scores extremely low due to pervasive documented incidents of aggressive high-pressure sales tactics, no-shows, technicians refusing to leave homes, management ... Read more

This contractor's review record is dominated by a deeply troubling pattern of serious, detailed negative experiences spanning multiple years, offset by a cluster of recent, brief, and largely unsubstantiated 5-star reviews. Professionalism scores extremely low due to pervasive documented incidents of aggressive high-pressure sales tactics, no-shows, technicians refusing to leave homes, management yelling at customers, and rude on-site behavior. Pricing scores are among the worst possible, with dozens of reviewers explicitly describing bait-and-switch pricing, hidden fees, forced memberships, wildly inflated quotes, and charges for work that was unnecessary or incomplete. Project completion is severely penalized by multiple accounts of jobs taking months beyond promised timelines, abandoned work, uncompacted excavation, broken sprinkler lines left unrepaired, sewage spills into homes, and refusal to honor warranties. Experience scores marginally higher only because a small number of reviewers acknowledged individual technicians as knowledgeable, but this is heavily counterbalanced by documented instances of incorrect diagnoses, pipes installed in wrong locations, faulty water softener installations causing flooding, and pipe liners installed incorrectly causing blockages. Read less