1-800-Plumber +Air - Salt Lake City

The sentiment surrounding 1-800-Plumber + Air is predominantly positive, stemming from several key attributes noted in customer reviews. Customers frequently commend the professionalism and knowledge exhibited by technicians, particularly Kyle Bryant, who is mentioned explicitly for his clear communication and respect for client property. This indicates that the company effectively hires and train... Read more

The sentiment surrounding 1-800-Plumber + Air is predominantly positive, stemming from several key attributes noted in customer reviews. Customers frequently commend the professionalism and knowledge exhibited by technicians, particularly Kyle Bryant, who is mentioned explicitly for his clear communication and respect for client property. This indicates that the company effectively hires and trains competent staff who are both skilled and customer-focused. Additionally, the company appears to excel in providing timely service, as evidenced by positive remarks about appointment confirmations and completion of jobs within an acceptable timeframe. This reliability is crucial for customer satisfaction, especially in emergency service situations. On the flip side, there are criticisms that cannot be overlooked. One significant issue raised by a customer involved a stark contrast in pricing and service evaluations between 1-800-Plumber + Air and another company, with one review explicitly stating the company suggested a replacement instead of attempting repairs, leading to potential distrust in their pricing strategies. Furthermore, a complaint about a missed appointment highlights possible shortcomings in scheduling processes and follow-up communication. Overall, while the majority of reviews express satisfaction with the service and rate it highly, the presence of criticisms about service reliability and transparency of pricing must be addressed by the company to enhance their overall reputation and customer trust. It is imperative for them to maintain their strengths while improving upon the areas where customers have experienced inconsistency. Read less