Told Plumbing

In the reviews provided, several common themes emerge. On the positive side, several customers expressed satisfaction with the quality of the work performed by technicians. Specific individuals, such as JP, Isaac, and Kelly, were frequently mentioned for their professionalism, friendliness, and ability to get the job done efficiently. Reviews highlighted situations where technicians went above and... Read more

In the reviews provided, several common themes emerge. On the positive side, several customers expressed satisfaction with the quality of the work performed by technicians. Specific individuals, such as JP, Isaac, and Kelly, were frequently mentioned for their professionalism, friendliness, and ability to get the job done efficiently. Reviews highlighted situations where technicians went above and beyond, such as handling sensitive situations promptly, taking care of billing issues, and even providing services after hours. Customers often appreciated the quality of service, remarking on the neatness and clean-up after jobs, indicating a commitment to professionalism. Conversely, a significant number of reviews pointed to severe issues regarding customer service and communication. Many customers voiced frustrations about delays in service, no-shows for appointments, and a lack of follow-up after estimating or service calls. Several mentioned that they felt undervalued due to rude interactions with staff and complaints about poor invoicing practices. The customers reporting negative experiences noted feeling disregarded, especially when there were issues with charges or incomplete work. Furthermore, there were concerns regarding the pricing structure. While some customers acknowledged that the quality of work justified a higher price, others felt that they were overcharged without receiving detailed invoices or estimates. Inconsistent responsiveness from the office staff added to the dissatisfaction, with multiple reviews highlighting a lack of follow-through on promised callbacks. In summary, while Told Plumbing has a strong foundation of skilled technicians who provide quality work, their reputation is heavily influenced by their customer service and operational inefficiencies. Addressing the reported communication breakdowns and ensuring consistent customer interactions may enhance their service and overall sentiment among clients moving forward. Read less