Overview of Company Customer Sentiment Analysis in May
Mike Nor Plumbing shows a split personality in reviews: individual technicians — particularly Courtney Rundell — are consistently praised for professionalism, communication, speed, and integrity, while the owner (Mike) is explicitly described as rude, dismissive, and difficult to deal with in multiple reviews. Pricing is a significant red flag, with two separate reviewers independently reporti... Read more
Mike Nor Plumbing shows a split personality in reviews: individual technicians — particularly Courtney Rundell — are consistently praised for professionalism, communication, speed, and integrity, while the owner (Mike) is explicitly described as rude, dismissive, and difficult to deal with in multiple reviews. Pricing is a significant red flag, with two separate reviewers independently reporting that final bills came in at roughly double the quoted amount, with hidden fees and no explanation provided. Project completion scores are moderate-to-positive, as most jobs were finished same-day or within 24 hours, but the pricing disputes cast doubt on the overall experience. The score is pulled down substantially by the recurring billing and owner-conduct complaints, which are specific, credible, and consistent across unrelated reviewers. Read less