Overview of Company Customer Sentiment Analysis in January
The recent reviews for Mike Norr Plumbing reveal a mixed sentiment where positive experiences are highlighted by excellent customer service and swift job completion, particularly from staff member Courtney Rundell. However, the company faces significant criticism due to negative interactions with the owner, Mike, who is described as rude and unprofessional. Customers have voiced concerns regarding... Read more
The recent reviews for Mike Norr Plumbing reveal a mixed sentiment where positive experiences are highlighted by excellent customer service and swift job completion, particularly from staff member Courtney Rundell. However, the company faces significant criticism due to negative interactions with the owner, Mike, who is described as rude and unprofessional. Customers have voiced concerns regarding hidden charges and discrepancies between quoted and final prices, leading to feelings of mistrust and dissatisfaction. Read less
Overview of Company Customer Sentiment Analysis in January
Across the reviews for Mike Norr Plumbing, there is a stark contrast between praise for specific staff members, particularly Courtney, and significant dissatisfaction directed towards the owner. Positive sentiments are focused on Courtney's communication skills, efficiency, and ability to provide valuable insights during the plumbing work, suggesting a proactive and customer-oriented approach. Cus... Read more
Across the reviews for Mike Norr Plumbing, there is a stark contrast between praise for specific staff members, particularly Courtney, and significant dissatisfaction directed towards the owner. Positive sentiments are focused on Courtney's communication skills, efficiency, and ability to provide valuable insights during the plumbing work, suggesting a proactive and customer-oriented approach. Customers expressed appreciation for the company Read less