Edge Plumbing Inc

The reviews for Edge Plumbing Inc paint a troubling picture. A majority of customers report experiences marked by a lack of professionalism and preparation. Customers voiced strong dissatisfaction when technicians arrived without necessary parts, frequently leading to delays and additional service charges, which many interpreted as a deliberate tactic to generate more revenue rather than providing... Read more

The reviews for Edge Plumbing Inc paint a troubling picture. A majority of customers report experiences marked by a lack of professionalism and preparation. Customers voiced strong dissatisfaction when technicians arrived without necessary parts, frequently leading to delays and additional service charges, which many interpreted as a deliberate tactic to generate more revenue rather than providing effective service. Specific complaints include:Unpreparedness and Follow-up Issues: Multiple users noted that technicians arrived for service calls without essential equipment or parts. For example, a technician failed to bring a thermal couple, which is commonly needed for water heater issues. The apparent extra trips made to procure parts resulted in significant inconvenience for customers who had to rearrange their schedules.Poor Communication: Reviewers frequently mentioned unresponsive customer service, including ignored calls and emails. When issues were escalated or questioned by customers, responses from staff were often described as rude or dismissive, indicating a lack of customer care.Quality of Work: Concerns about the quality of repairs were also prevalent, with customers noting that jobs were completed poorly or inadequately. Some were left with further issues that needed resolving after the initial visit. Notably, there were claims of undiagnosed problems worsening due to inadequate fixes, such as Teflon tape being an inappropriate answer to plumbing problems.Customer Service Experience: Aside from poor plumbing service, many reviews had complaints directed at individual employees. One review highlighted a particularly unfavorable interaction that included a technician dismissing the customer's claims, leading to feelings of being belittled and frustrated. While not all feedback was negative Read less