D Star Plumbing

This single review paints a concerning picture primarily around pricing transparency and owner communication. The core complaint is that the owner (Dan) failed to disclose the $189 first-half-hour service charge upfront, either during the phone call or via text, and deflected responsibility by stating the customer never asked. This reflects poorly on professionalism and business ethics, driving th... Read more

This single review paints a concerning picture primarily around pricing transparency and owner communication. The core complaint is that the owner (Dan) failed to disclose the $189 first-half-hour service charge upfront, either during the phone call or via text, and deflected responsibility by stating the customer never asked. This reflects poorly on professionalism and business ethics, driving the professionalism score down significantly. The job itself — snaking a slow shower drain — was completed quickly and apparently successfully, so project completion receives a moderate score, though the 15-minute turnaround for $189 with no prior disclosure anchors the pricing score near the bottom. No information was provided about the technician's skill level or workmanship quality beyond the basic task being done, so experience cannot be scored. Read less