D Star Plumbing

The reviews reflect a consistent theme of disappointment with D Star Plumbing, primarily focused on the pricing structure and communication practices. Customers highlighted that they were not informed about the service charge and pricing details when they first contacted the owner, Dan. This lack of transparency led to feelings of surprise and frustration once they received the bill, which they de... Read more

The reviews reflect a consistent theme of disappointment with D Star Plumbing, primarily focused on the pricing structure and communication practices. Customers highlighted that they were not informed about the service charge and pricing details when they first contacted the owner, Dan. This lack of transparency led to feelings of surprise and frustration once they received the bill, which they deemed excessive for the services rendered. One review specifically mentions how the technician completed the job swiftly, only in 15 minutes, which could suggest efficiency; however, it was overshadowed by the high cost of $189 for such a brief service. The owner's response to the pricing query, acknowledging that it was the customer's responsibility to ask about costs, did not sit well with the reviewer, leading to a very negative impression of the company's service practices. Additionally, there is a clear indication that despite a favorable view of supporting small businesses, customers felt let down by this experience and expressed intentions of not recommending D Star Plumbing to others or using their services in the future. The combination of quick service with poor communication and high pricing has resulted in a detrimental effect on the company's reputation, as expressed through the reviews. Overall, the findings suggest that for D Star Plumbing to improve its customer sentiment, it must focus on better communication of pricing and services upfront, to avoid similar dissatisfaction among future customers. Read less