Lyons Plumbing & Heating

In analyzing the reviews, it is evident that responsiveness is a key strength of Lyons Plumbing & Heating. Customers appreciated the prompt callback and scheduling, particularly highlighting the efficiency of staff like Chris, who was noted for being on time, courteous, and thorough in his work. This positive feedback indicates that customer communication and time management are strong points for ... Read more

In analyzing the reviews, it is evident that responsiveness is a key strength of Lyons Plumbing & Heating. Customers appreciated the prompt callback and scheduling, particularly highlighting the efficiency of staff like Chris, who was noted for being on time, courteous, and thorough in his work. This positive feedback indicates that customer communication and time management are strong points for the company. However, there are significant concerns regarding the quality of the plumbing work. One customer experienced two major issues: the installation of a damaged dishwasher and improper connection of a drain, which negatively impacted their trust in the company's expertise. This inconsistency in service quality suggests that while some plumbers at Lyons Plumbing & Heating demonstrate problem-solving capabilities and diligence, others do not meet these same standards, leading to a disconnect in overall customer satisfaction. While some customers report intention to continue using Lyons Plumbing & Heating due to positive interactions, these sentiments are heavily influenced by specific employees rather than the company as a whole. The frequent mention of issues in work quality could deter potential customers unless addressed. In conclusion, while Lyons Plumbing & Heating excels in customer service and responsiveness, there remains a need for improvement in the quality of installation and repair work to enhance overall customer satisfaction and trust in the brand. Read less