YES Air Conditioning Heating Plumbing and Electric

The reviews for YES Air Conditioning Heating Plumbing and Electric reflect mixed sentiments. While customers appreciated the responsiveness and professionalism of the service, a significant concern arose regarding post-service issues, notably an improper reinstallation that led to significant water problems. This has created frustration among some customers, overshadowing the positive aspects of t... Read more

The reviews for YES Air Conditioning Heating Plumbing and Electric reflect mixed sentiments. While customers appreciated the responsiveness and professionalism of the service, a significant concern arose regarding post-service issues, notably an improper reinstallation that led to significant water problems. This has created frustration among some customers, overshadowing the positive aspects of the initial service. Detailed Sentiment Analysis: The reviews portray a combination of positive and negative experiences with YES Air Conditioning Heating Plumbing and Electric. On one hand, customers highlighted the quality of service provided, particularly appreciation for the technician's ability to answer questions and educate customers during the service. The pricing also received praise as being fair for the value offered, with specific references to a $69.99 charge being viewed as reasonable. Conversely, a critical issue was identified concerning the follow-up quality of the service. One review noted a significant oversight where the air conditioning water hose was not reattached after servicing. This resulted in water leakage, which not only posed a risk for the HVAC system but also raised safety concerns, with one reviewer mentioning the potential fire hazard this created. Overall, while YES Air Conditioning Heating Plumbing and Electric may demonstrate strengths in initial customer interaction and service delivery, the lack of thoroughness in completing the job properly significantly impacts customer satisfaction and trust. Addressing these follow-up issues would be beneficial in improving the overall customer experience and preventing negative reviews in the future. Read less