Overview of Company Customer Sentiment Analysis in May
This contractor's review set is dominated by strongly negative experiences across nearly every dimension. Professionalism is a major concern — one reviewer was stood up with no call, another complained to the owner and received no response, and a third was charged for a misdiagnosis with zero accountability. Pricing drew repeated criticism, with charges of $285 for 10 minutes of snaking, $149 fo... Read more
This contractor's review set is dominated by strongly negative experiences across nearly every dimension. Professionalism is a major concern — one reviewer was stood up with no call, another complained to the owner and received no response, and a third was charged for a misdiagnosis with zero accountability. Pricing drew repeated criticism, with charges of $285 for 10 minutes of snaking, $149 for a failed diagnostic, and $500 for work that did not address the actual problem. Project completion is mixed: while some jobs were finished, one left the lawn in a severely damaged state and another failed to identify or fix the issue at all. The two positive reviews — both older than five years — do highlight genuine skill and helpfulness in specific instances, which prevents the experience score from bottoming out entirely. Read less