Wilbourn & McCabe Plumbing

Wilbourn & McCabe Plumbing shows strong technical skill and work quality (95/100 based on explicit praise for Kyle's efficiency and cleanliness), but professionalism is significantly undermined by serious complaints about staff conduct and communication. One review praises responsive scheduling and polite technician behavior, while two reviews document unprofessional interactions: misinformation/m... Read more

Wilbourn & McCabe Plumbing shows strong technical skill and work quality (95/100 based on explicit praise for Kyle's efficiency and cleanliness), but professionalism is significantly undermined by serious complaints about staff conduct and communication. One review praises responsive scheduling and polite technician behavior, while two reviews document unprofessional interactions: misinformation/miscommunication from office staff (Amanda and Bonnie) and a field technician's refusal to perform work due to home conditions and apparent judgment. Project completion data is limited but positive where documented. The company's score is dragged down by documented professionalism failures that directly contradict the positive experience, creating substantial inconsistency in service quality. Read less