Smelscer Plumbing

The reviews for Smelscer Plumbing reflect an overall sentiment that is predominantly positive, characterized by commendations for their prompt response times, professional demeanor, and fair pricing among many customers. Several reviewers noted that their experiences with Smelscer were notably better than with other plumbing companies, often emphasizing the honesty and transparency of their estima... Read more

The reviews for Smelscer Plumbing reflect an overall sentiment that is predominantly positive, characterized by commendations for their prompt response times, professional demeanor, and fair pricing among many customers. Several reviewers noted that their experiences with Smelscer were notably better than with other plumbing companies, often emphasizing the honesty and transparency of their estimates. Common themes in the positive reviews include: - Responsive Service: Many customers appreciated the quick response to their plumbing emergencies, with prompt scheduling and quick follow-through. - Professionalism: Reviewers frequently praised the courteousness and professionalism of the plumbers, describing them as knowledgeable and respectful during their visits. - Cost Efficiency: Many clients found Smelscer's pricing to be competitive and reasonable compared to other companies, with some reporting significant savings. However, the negative reviews highlight specific pain points that the company needs to address: - Transparency Issues: Multiple customers expressed frustration with unexpected fees and changes to estimates. For instance, a client mentioned being surprised by a service fee that was not disclosed in advance and another cited a significant increase in the estimated repair costs after preparation work had been done based on initial quotes. - Follow-Up Service Shortcomings: Some customers reported dissatisfaction due to insufficient follow-up or delays after service issues were reported. One review in particular illustrated the frustration of waiting weeks for a response about a repeat issue. Overall, while Smelscer Plumbing has established a strong reputation within many customer interactions, they would benefit from improving communication related to pricing and ensuring commitment to timely follow-up on unresolved issues to enhance overall customer satisfaction. Read less