O & J Superior Plumbing

Upon reviewing the feedback, two major themes emerge from the experiences shared by customers: quality of work versus customer service issues. Several reviewers noted that O & J Superior Plumbing performed the plumbing work professionally and completed tasks in a timely manner, signifying a level of craftsmanship that meets customer standards. However, the sentiments take a turn when the topic s... Read more

Upon reviewing the feedback, two major themes emerge from the experiences shared by customers: quality of work versus customer service issues. Several reviewers noted that O & J Superior Plumbing performed the plumbing work professionally and completed tasks in a timely manner, signifying a level of craftsmanship that meets customer standards. However, the sentiments take a turn when the topic shifts to communication and reliability. Multiple reviewers express frustration over the company's lack of professionalism, specifically in terms of rescheduling and failure to show up for appointments without prior notice or explanation. The concerns about material costs also indicate a notable dissatisfaction, as one reviewer highlights a significant markup on commonly available components, which can lead to feelings of being overcharged or taken advantage of. This disconnect between perceived value for labor versus the cost of materials contributes to an overall negative impression. Ultimately, while there are aspects of O & J Superior Plumbing that customers commend, the recurring complaints about communication issues, reliability, and high material costs suggest a need for significant improvements in customer relationship management. This portrays a company at a crossroads: capable of delivering quality workmanship but struggling to maintain positive customer rapport. As it stands, many customers indicate a willingness to seek alternative plumbing services in light of their experiences. Read less