Mr. Rooter - Corporate Office

Mr. Rooter appears to be facing significant customer dissatisfaction based on recent reviews. Many customers express frustration with service delays, lack of communication, excessive billing, and follow-up issues that remain unresolved. The overall sentiment reflects disappointment with the quality of work and customer support, leading to a strong recommendation against using their services. The ... Read more

Mr. Rooter appears to be facing significant customer dissatisfaction based on recent reviews. Many customers express frustration with service delays, lack of communication, excessive billing, and follow-up issues that remain unresolved. The overall sentiment reflects disappointment with the quality of work and customer support, leading to a strong recommendation against using their services. The common themes in the reviews indicate a pattern of unreliable service. Multiple customers report additional charges for work that was not disclosed upfront, with complaints about technicians being unprofessional and the overall responsiveness of the staff being lacking. Several reviews highlight instances where customers were left feeling scammed, especially when work performed did not resolve the plumbing issues they faced, requiring them to engage different contractors for effective solutions. Furthermore, poor communication and inadequate customer service were recurrent issues, illustrating a troubling trend within the company's operations. In summary, Mr. Rooter seems to have structural issues regarding operational transparency, customer care, and quality of service, leading to a high level of frustration among its clientele. Customers who have opted to take their grievances public overwhelmingly recommend steering clear of Mr. Rooter, underscoring a crisis of trust in the brand's reliability. Read less