Jassen Tha Plumber

Quality of Work: Several reviewers highlight problems with the plumbing work performed by Jassen Tha Plumber. Issues such as improperly installed fixtures, leaks, and inadequate service were common complaints. For instance, one customer reported a worsened situation after the plumber's visit, leading to significant damage in their home. This points to a concerning trend of mechanical incompetence.... Read more

Quality of Work: Several reviewers highlight problems with the plumbing work performed by Jassen Tha Plumber. Issues such as improperly installed fixtures, leaks, and inadequate service were common complaints. For instance, one customer reported a worsened situation after the plumber's visit, leading to significant damage in their home. This points to a concerning trend of mechanical incompetence.Customer Service: While there were a couple of positive mentions regarding customer service, particularly from one reviewer who praised the friendly nature of a phone representative, these accounts are overshadowed by reports of unprofessionalism. Multiple clients expressed dissatisfaction with how their concerns were addressed, noting a lack of accountability and responsiveness from the company's team.Communication Problems: A recurring theme is a communication breakdown between clients and the service team. For example, customers noted that they were not listened to when expressing their needs, such as the type of plumbing service required. This miscommunication resulted in unsatisfactory plumbing solutions and additional costs to the customers.Trust and Reliability: The sentiment among the majority of customers suggests a loss of trust in Jassen Tha Plumber. Multiple clients expressed that they would not recommend the company based on their experiences, emphasizing a broader concern regarding reliability and overall service effectiveness. Overall, the feedback indicates a need for Jassen Tha Plumber to address quality control, enhance communication protocols, and improve customer relations to regain trust and improve their standing in the community. Read less