Crystal Clear Pools

Crystal Clear Pools has a mixed but generally positive track record across most reviews, with multiple customers praising Lindsay, Adam, and the team for communication, responsiveness, and guiding first-time pool owners through the process. However, one highly detailed 1-star review from 2016 significantly weighs down the scores, citing hidden costs, poor supervision of subcontractors, missed sche... Read more

Crystal Clear Pools has a mixed but generally positive track record across most reviews, with multiple customers praising Lindsay, Adam, and the team for communication, responsiveness, and guiding first-time pool owners through the process. However, one highly detailed 1-star review from 2016 significantly weighs down the scores, citing hidden costs, poor supervision of subcontractors, missed scheduling, substandard concrete and coping work, and a failure to follow through on promised fixes. Pricing confidence is low due to only two mentions, but the negative pricing review is severe — alleging hidden charges and contractor incompetence that cost the customer thousands beyond the quoted price. Project completion scores are dragged down by the same review, which documented a timeline overrun and unresolved defects, though the majority of other reviewers reported smooth construction processes. The overall picture is a company that performs well for most customers but has demonstrated a capacity for serious failures in supervision, transparency, and follow-through. Read less