Overview of Company Customer Sentiment Analysis in May
Every single review analyzed is a 1-star complaint, painting a deeply negative picture across all four dimensions. Pricing is the most consistently cited issue, with all 6 reviewers describing overcharging, lack of itemized billing, bait-and-switch quotes, or outright billing fraud. Professionalism scores are severely dragged down by repeated reports of zero communication, unanswered calls, broken... Read more
Every single review analyzed is a 1-star complaint, painting a deeply negative picture across all four dimensions. Pricing is the most consistently cited issue, with all 6 reviewers describing overcharging, lack of itemized billing, bait-and-switch quotes, or outright billing fraud. Professionalism scores are severely dragged down by repeated reports of zero communication, unanswered calls, broken promises, and an owner who refused to provide transparency. Project completion is also poor, with multiple reviewers reporting unresolved work, a leaking faucet the day after service, a dishwasher left uninstalled, and a company that demanded additional charges to return and fix their own incomplete work. Workmanship quality was also questioned, including a missed outdoor leak that required multiple return visits and a faucet that leaked immediately after repair. Read less