Kurtz Plumbing

Across the reviews, a recurring theme is the commendable professionalism and efficiency displayed by John and Garrett of Kurtz Plumbing. Several reviewers remark on their ability to complete tasks promptly and with quality results, emphasizing the successful solutions provided on urgent plumbing issues. The effective communication from Sherry in managing appointments also receives positive feedbac... Read more

Across the reviews, a recurring theme is the commendable professionalism and efficiency displayed by John and Garrett of Kurtz Plumbing. Several reviewers remark on their ability to complete tasks promptly and with quality results, emphasizing the successful solutions provided on urgent plumbing issues. The effective communication from Sherry in managing appointments also receives positive feedback, which enhances the overall customer experience for several clients. However, mixed sentiments arise from criticisms regarding service consistency and follow-up care. Reviews indicate instances where work was inadequately performed, particularly concerning leaks and initial assessments that led to additional costs for the customer. A specific reviewer noted poor communication when trying to address previous work, indicating frustration over the company's responsiveness and follow-through. The sentiment surrounding Harriet's service reflects further negative experiences, as some customers felt patronized or dismissed when seeking help. Overall, while many clients feel highly satisfied with Kurtz Plumbing's initial service, the recurring issues of communication delays, variability in job execution, and perceived carelessness in follow-ups can overshadow positive experiences. The company appears to have strong foundation skills and a warm customer approach but faces challenges in maintaining consistent quality and effective communication. Read less