Kunze Plumbing

The reviews for Kunze Plumbing exhibit a mix of positive and negative sentiments. While one customer praised Bryan's prompt and effective emergency service during a leisure outing, another expressed dissatisfaction over perceived discrepancies in service quality and pricing related to the fireplace insert issue. The positive feedback highlights the reliability and quick response of the service, wh... Read more

The reviews for Kunze Plumbing exhibit a mix of positive and negative sentiments. While one customer praised Bryan's prompt and effective emergency service during a leisure outing, another expressed dissatisfaction over perceived discrepancies in service quality and pricing related to the fireplace insert issue. The positive feedback highlights the reliability and quick response of the service, which is critical in plumbing emergencies. However, concerns about billing practices and conflicting assessments suggest room for improvement in communication and customer satisfaction in complex job situations. In detail, the reviews reflect several key sentiments and common findings. The first review indicates frustration stemming from unclear service outcomes and billing, where the customer felt misled about the adequacy of the gas flow to their fireplace after consulting both Kunze Plumbing and another service, Jackson Electric. The lack of clear resolution and the high cost incurred led to disappointment, emphasizing the importance of transparent communication regarding job scope and customer expectations. Conversely, the second review highlights an exceptional experience with Bryan, who delivered timely and effective service in a desperate situation. The customer expressed gratitude for resolving a plumbing emergency quickly and efficiently, solidifying trust in Kunze Plumbing Read less