Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism is rated near zero due to explicit accusations of dishonesty, poor communication, and the contractor being described as a liar who repeatedly ignored client instructions. Project completion is catastrophically low — the second review details an extensive remodel where no d... Read more
Both reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism is rated near zero due to explicit accusations of dishonesty, poor communication, and the contractor being described as a liar who repeatedly ignored client instructions. Project completion is catastrophically low — the second review details an extensive remodel where no doorways were completed, the home was left unsecured, and code-violating insulation was covered with drywall, resulting in a nearly $22,000 loss and pending litigation. Experience scores are also near the floor, as the workmanship described includes non-code-compliant insulation installation, misaligned flooring, and incomplete structural work. Pricing receives a marginally higher score only because the $22,000 charge is mentioned in context of work performed, but the value delivered was described as essentially nothing. Read less