Sanchez Septic Tank Service

Reliability Issues: The reviews highlight a consistent trend of unreliable service, with customers reporting that the company did not show up on scheduled days and failed to communicate effectively about delays. This lack of dependability greatly impacts customer trust and satisfaction.Communication Breakdown: Multiple instances of poor communication were noted, including unreturned calls and vagu... Read more

Reliability Issues: The reviews highlight a consistent trend of unreliable service, with customers reporting that the company did not show up on scheduled days and failed to communicate effectively about delays. This lack of dependability greatly impacts customer trust and satisfaction.Communication Breakdown: Multiple instances of poor communication were noted, including unreturned calls and vague promises regarding arrival times. Customers felt neglected as their inquiries went unresolved, indicating a potential need for better customer service protocols.Perceived Lack of Professionalism: The comment about advising customers to check the pipes themselves reflects poorly on the company's commitment to providing comprehensive service. Such advice could be viewed as dismissive, degrading the customer experience and suggesting a lack of professionalism.Overall Sentiment: The overall sentiment derived from the reviews is predominantly negative, as customers express frustration and disappointment with their service. Effective conflict resolution and improved scheduling practices could help repair the company Read less