Bannister Plumbing

The reviews for Bannister Plumbing reveal several critical insights into their customer service and performance:Positive Technician Interactions: Multiple customers commend the friendly demeanor, professionalism, and punctuality of the technicians. Specific names like Jonathan, Kyle, and Dustin Tipton are mentioned positively, indicating that their performance leaves a lasting impression on custom... Read more

The reviews for Bannister Plumbing reveal several critical insights into their customer service and performance:Positive Technician Interactions: Multiple customers commend the friendly demeanor, professionalism, and punctuality of the technicians. Specific names like Jonathan, Kyle, and Dustin Tipton are mentioned positively, indicating that their performance leaves a lasting impression on customers. This consistent feedback suggests that company training in customer service is effective and that individual technicians are doing a good job in their roles.Quality of Service: Many customers report satisfaction with the overall service quality, noting that their issues were resolved efficiently, and work areas were kept clean. The attention to detail regarding maintaining a tidy environment (e.g., using shoe covers) and effectively communicating what tasks would be performed was appreciated by several reviewers.Concerns About Pricing and Diagnosis: A significant portion of negative sentiment comes from experiences where customers felt that the service involved too much upselling or inappropriate recommendations for extensive repairs. For instance, one review detailed a quick recommendation for a full AC system replacement without adequate diagnostics, which raised concerns about the technician's thoroughness and intent. Similarly, plumbing services provided estimates that felt excessive for seemingly straightforward issues, leading to negative perceptions.Mixed Experiences with Problem Resolution: While some customers reported successful resolutions to complex plumbing issues that prior service providers couldn Read less