M & T Plumbing

The analysis of the reviews for M & T Plumbing indicates several recurring themes that contribute to the overwhelmingly negative sentiment among customers.Service Delays: Numerous reviews mention significant delays in service delivery, with customers complaining about waiting weeks or even months for a plumber to arrive. The persistence of these delays has left many feeling frustrated and distrust... Read more

The analysis of the reviews for M & T Plumbing indicates several recurring themes that contribute to the overwhelmingly negative sentiment among customers.Service Delays: Numerous reviews mention significant delays in service delivery, with customers complaining about waiting weeks or even months for a plumber to arrive. The persistence of these delays has left many feeling frustrated and distrustful of the company's timeline commitments.Poor Communication: Customers have reported inadequate communication from the company, particularly when it comes to updates or explanations regarding delays. There is a common feeling that customer service representatives, such as Brandy, are unhelpful and lack the willingness to address concerns directly or empathize with customer frustrations.Unprofessional Behavior: A pattern of unprofessional conduct is evident, with customers feeling that their needs are dismissed or ignored. Instances of rudeness, as well as a general lack of accountability from staff members, have compounded negative experiences.Discrepancy in Service Expectations: Customers expressed frustration with discrepancies between quoted prices and the final charges, often resulting in significantly higher costs than initially discussed. Furthermore, services that were either incomplete or inadequately performed have led to additional expenses for customers needing to hire other professionals to complete the work.Prioritization of Corporate Clients: Several reviews mention that the company appears to prioritize corporate contracts over individual residential customers, leading to feelings of neglect and a lack of value in their business. This has created a sense that residential customers are not valued or considered a priority. In conclusion, M & T Plumbing's recent reviews paint a picture of a company struggling to meet customer expectations in terms of service, communication, and accountability. The prevailing sentiment is one of disappointment, with many customers indicating they would not recommend the service based on their experiences. Read less