Excel Plumbing

The reviews of Excel Plumbing reveal several common themes that contribute to the overwhelmingly positive sentiment surrounding the company. Firstly, customer service stands out as a significant point of praise. Cindy, the customer service representative, received commendations for her helpfulness, courtesy, and professionalism, setting a positive tone right from the initial contact. This positive... Read more

The reviews of Excel Plumbing reveal several common themes that contribute to the overwhelmingly positive sentiment surrounding the company. Firstly, customer service stands out as a significant point of praise. Cindy, the customer service representative, received commendations for her helpfulness, courtesy, and professionalism, setting a positive tone right from the initial contact. This positive interaction was frequently noted as being a critical part of the overall customer experience. Secondly, reviews frequently highlighted the expertise and professionalism of the plumbers, particularly Kevin. Many customers referred to him as detailed-oriented, knowledgeable, and willing to address all their plumbing queries, regardless of the complexity. Kevin's consistent presence in customer reviews suggests that he has built a rapport with clients, which enhances trust and satisfaction regarding the plumbing services provided. The value and affordability of Excel Plumbing's services were also repeatedly mentioned. Customers appreciated the transparent pricing model, favoring the hourly charge as it reassured them that the job would be done thoroughly rather than rushed. Multiple reviews mentioned the significant savings compared to estimates from other companies, reinforcing Excel Plumbing Read less