Drain-Proz

The primary common findings in the review center on several key areas of concern for Drain-Proz. First and foremost, the reliability of the service personnel came into question, as evidenced by the technician's failure to show up for appointments without proper notification, leading to frustration for the customers who take time off work. This directly correlates with the sentiment of disappointme... Read more

The primary common findings in the review center on several key areas of concern for Drain-Proz. First and foremost, the reliability of the service personnel came into question, as evidenced by the technician's failure to show up for appointments without proper notification, leading to frustration for the customers who take time off work. This directly correlates with the sentiment of disappointment, as customers expected a certain level of punctuality and professionalism which was not met. Additionally, there appears to be confusion surrounding the business's identity, with mentions of operating under three different names. This has raised questions about the legitimacy and transparency of the company's operations, contributing negative perceptions and distrust among potential clients. The overall attitude of the service representative, who failed to provide an apology for the no-show and instead dismissed the situation with a vague comment, further exacerbated customer frustration. This lack of accountability and empathy reflects poorly on the company Read less