Precise Plumbing and Irrigation

The reviews reflect a polarized view of Precise Plumbing and Irrigation, with distinct themes emerging from both positive and negative customer experiences. Positive aspects highlighted in the reviews included:Professionalism and Customer Service: Reviewers appreciated the professional demeanor of their technicians, notably James, who was described as courteous and thorough. Many mentions were m... Read more

The reviews reflect a polarized view of Precise Plumbing and Irrigation, with distinct themes emerging from both positive and negative customer experiences. Positive aspects highlighted in the reviews included:Professionalism and Customer Service: Reviewers appreciated the professional demeanor of their technicians, notably James, who was described as courteous and thorough. Many mentions were made of technicians arriving promptly, wearing masks, and maintaining a clean working environment.Emergency Response: Several customers expressed gratitude for the company's quick response, particularly in urgent situations, noting that they were able to resolve plumbing emergencies effectively and efficiently. However, these positives are overshadowed by a concerning trend in negative feedback:Service Failures: Multiple customers reported negative outcomes following servicing, particularly after maintenance procedures. For example, one reviewer mentioned their tankless water heaters became non-functional following a descaling recommendation, with no acknowledgment or responsibility taken by the company for the resultant damage.Lack of Accountability: Many dissatisfied customers noted the company's absence of accountability for mishaps, particularly when services resulted in additional issues or unexpected costs. The responses from technicians or owners often lacked sincere apologies or attempts to remedy the situation, which contributed to the dissatisfaction.High Cost for Minimal Service: Several reviews pointed out perceptions of overcharging for limited service duration or results, with one customer specifically mentioning feeling scammed after paying $160 for what they deemed an inadequate leak test.Communication Issues: Mixed messaging around the scope of services and recommended actions were criticized. For instance, customers were apparently chastised regarding their previous maintenance neglect, which detracted from a positive service experience. In summary, Precise Plumbing and Irrigation showcases a clear friction between commendable emergency response and professionalism against a backdrop of service failures and poor accountability, leading to a mixed overall experience for customers. While there are individual praises for technician conduct, the reviews signal a need for improved communication strategies and service protocols to prevent adverse outcomes and foster greater customer confidence. Read less