Mr. Rooter Plumbing of Temple

Professionalism scores moderately well overall, driven by a large volume of positive mentions of individual technicians — particularly Kelvin Palmer, Braden, and Ryan — who are repeatedly praised for courtesy, communication, and responsiveness. However, this dimension is meaningfully dragged down by several credible negative reviews describing rude technicians, missed appointments, and dismiss... Read more

Professionalism scores moderately well overall, driven by a large volume of positive mentions of individual technicians — particularly Kelvin Palmer, Braden, and Ryan — who are repeatedly praised for courtesy, communication, and responsiveness. However, this dimension is meaningfully dragged down by several credible negative reviews describing rude technicians, missed appointments, and dismissive scheduling staff. Pricing is the weakest dimension: while a handful of reviews praise reasonable rates, multiple detailed negative reviews describe quotes that were 2–4x competitors' rates, hidden charges, and a $69.95 estimate fee that was not disclosed upfront — these are specific, credible, and damaging. Project completion is mixed: many jobs were completed quickly and satisfactorily, but there are serious documented cases of repeated missed appointments, abandoned work mid-job, and a multi-day water heater installation that required multiple callbacks over six days. Experience scores reasonably well, with many reviewers noting technical knowledge and effective problem-solving, though one review describes a technician misdiagnosing a water heater issue entirely (recommending full replacement when only a circuit breaker had tripped). Read less