Review and analyze now for company Plumbing Plus and provide the analysis in the discussed format for the following reviews: '''I can't say enough about the exceptional service I received from Plumbing Plus. From the moment I contacted them about my leaky ceiling, their team was professional, knowledgeable, and incredibly helpful.
They quickly identified the root cause of the problem, which was a broken sewage pipe. Their thorough investigation and willingness to cut into the ceiling to assess the damage demonstrated their commitment to finding a lasting solution.
Not only were they skilled technicians, but they were also trustworthy and friendly. They kept me informed throughout the process, answered all my questions, and even provided references and detailed reports to assist me in getting the necessary repairs done.
I'm incredibly grateful for their expertise and dedication. Plumbing Plus made what could have been a stressful situation into a smooth and easy experience.
I highly recommend them to anyone in need of plumbing services. A Special Thank You to Tony And David for all their hard work.
Another company we'd used before recommended this one when their week was booked. We were glad they did.
Jordan (our plumbing tech) did an expert job on our pinhole leak in our hot water system that was flooding our garage and damaging our drywall. Would absolutely use this company again!!! This is great plumbing company that cares about their customers and their quality of work.
We had 3 tankless water heaters that needed to be replaced. Matt and Jake were the people that did the work and they did a great job! Everything went smoothly and perfect.
Their soldering skills do not get any better! Truly professionals that care about their work and customer satisfaction. We will definitely use them again in the future.
I have used Plumbing Plus over the years and have never been disappointed. They first updated my pressure regulator fiasco in Rancho Bernardo and is now servicing my tankless water heater in Ramona.
Their professionalism is excellent and I appreciate their regular follow up. If they didn't remind me of my regular maintenance, my system would most likely be ruined.
Their service is highly recommended from me. clogged kitchen drain ..
basic and easy to do . The guy came and worked on it for probably 25 minutes and then lined up all his machines in a row and told me that unfortunately he couldn't unclog the drain and that it would be $1500 to bring in a machine that uses water to unclog.
I told him that that wasn't in my budget right now, and his response was "well get used to eating out because your drains won't drain." That was two months ago and everything is draining perfectly. Do better plumbing plus...
you're trying to scam your customers. After using Plumbing plus several times this past year we will never use again after this last experience.
We were aware that their pricing was higher but this was unacceptable. Charged $710 for exactly two hours of work (almost $500 to install dishwasher that was just replacing the old one, very straightforward job; also replaced two shower heads).
Again this was 100% labor charge for both. When asked they said pricing is in our favor because they quoted 3.5 hours of labor and if it went longer we would be advantaged.
On top of it they didn't align the dishwasher so now it's uneven and we need to deal with. Absolutely would NOT recommend.
When I went to post a review based on a link they sent I received a message that said link not working. Once again, Plumbing Plus to the rescue! I had a home warranty claim for a water heater problem - the assigned plumber didn't even touch the equipment, just took pictures and then ghosted me for scheduling the approved repair.
Called Plumbing Plus, they had a technician out the same day (Kyle O. was great!), and he resolved the problem with a simple cleaning of the electronics - something the "approved contractor" apparently didn't have time for.
Any plumbing issue - Plumbing Plus is the go-to for all my needs! We always use Plumbing Plus for several years now. We recently had a service call for our master bathroom toilet.
Lendale our service man was fantastic. He diagnosed the problem and fixed it.
Very personable and professional. I highly recommend this company and do ask for "Lendale".
Thank you Lendale Great group of guys!!! I can immediately tell this company takes well care of their employees. They are pretty well knowledgeable and have awesome attitudes.
Not to mention that their prices are super reasonable. I will not hesitate to use them again for future fixes around my home.
We have called Plumbing Plus for repairs for 20+ years. Their service technicians are knowledgeable and do the job right the first time.
The pricing is comparable to other plumbing quotes we've gotten. Watch out for this company.
They have a new business model that includes what they call "a whole home inspection." I had them out today to repair a stripped cut off on a hose bib outside my house. After the whole home inspection, I was presented with several estimates ranging from over $6 k down to $700 for the problem I called them for.
Talk about bait and switch! Tony, the guy whom they sent out was very nice, but I don't plan to use their services in the future. It was a big waste of my time and also a huge insult.
Do not use these plumbers ! They are extraordinarily expensive and a total rip off . They wanted 400 dollars to change a cartridge in a bathtub !!!! Outrageous -stay away There are numerous other plumbers that are more reputable and will not overcharge you .
Today they called me to see when I wanted their service rescheduled ! I told them -NEVER I regret using Plumbing Plus. I feel violated.
Do not use Plumbing Plus. I question the kind of shady business that Michael de Silva, the owner, is running here.
My situation: The cold valve under the tankless broke with the water turned off going into the tankless so I called various plumbers for an urgent repair. Plumbing Plus was able to come sooner than the others.
Let me start with the pros. Plumbing Plus was responsive and came within 2 hours of calling.
The plumber, Gilbert C-T63, seemed knowledgeable and experienced. Now the cons.
Gilbert pushed for replacing both the hot and cold valves, even though the hot worked perfectly fine. I trusted his advice and replaced both like Gilbert recommended, but I later realized that he was trying to push work that I didn't exactly need.
He initially quoted me $1.2K (yes you read that correctly). Gilbert said it's because of inflation and he was giving me a good price.
Really?! He said if he replaced just the cold valve it would be $1.1K, not much difference in price. Really?! When he finished the job, he charged me $1.6K! Keep reading for the explanation.
While doing the work, Gilbert noticed it took a long time for the water to drain from the pipes. He could not finish the soldering with water coming through the pipes.
He thought it was because the faucets upstairs were not opened to let the air in. Gilbert went upstairs to verify that the faucets were indeed opened, and they were.
However, the water kept dripping through the pipes and he could not figure it out. He got a wet vac to suck out the water from the pipes, but after maybe an hour or so of doing this, water still kept dripping.
Finally, he opened the pipe connected to the main valve and noticed that the main valve did not shut off the water completely, so Gilbert kept the pipe connected to the main valve open with water dripping down, while he quickly soldered the copper pipes connected to the tankless water heater. When it was all said and done, Gilbert was annoyed and decided to charge me an extra $400 for the extra hour or so of waiting for the water to stop dripping.
What I don't understand is, if he is such an experienced plumber, why did it take him so long to check on the main valve? And because he didn't check earlier, he decided to make it the customer's fault by charging significantly extra? I even helped Gilbert manually hold down some pipes during the job so didn't I actually help reduce some of his time? Obviously, he didn't think so. Furthermore, Gilbert made a water mess on the garage floor.
Usually, the plumber will clean up after themselves, but not in this case. While I was trying to dry the area, Gilbert was impatient and said he had to leave.
I didn't understand why he would charge me an extra $400 for extra time, and then say he had to leave right away. As a professional, shouldn't you finish the job in a professional manner, including making sure the customer is satisfied, before hurrying off to leave? Gilbert said normally, there is a 1 year warranty on the work, but in my case he said Plumbing Plus would only provide a 30 day warranty because he couldn't shut off the water completely.
So they charge me an exorbitant amount and they can't even stand behind their work? Finally, Gilbert damaged my Home Depot orange bucket while doing the soldering. There were soldering bits all over the bucket and I'm not able to scrape them all off.
He at least could have deducted the cost of a Home Depot Bucket from the final invoice. Ha ha! To summarize, Gilbert and Plumbing Plus have a lot of positive reviews from their customers, and they do the basic job fine.
But it seems they take advantage of their reputation to significantly overcharge customers. If you don't care about how much you pay for plumbing service, then go ahead and use Plumbing Plus, but if you care about overall value and great customer service, you won't get it from them.
And by the way, out of curiosity, I looked into how much other plumbers would charge for similar work and I was quoted around $500, which is significantly less. This is why I feel violated.
UPDATE 6/14/23: After seeing my Yelp review, Michael, the owner called me. He listened to my feedback and ended up refunding me about 40% of the amount I paid to try to make things right.
In my opinion, the adjusted final price was still more expensive than other plumbers, but not as ridiculous as what I had paid initially. The adjusted price doesn't make up for my initial experience with the company but I do appreciate the responsiveness.
I increased my rating from 1 to 3 stars. Our water regulator and shut off valve started leaking over the weekend.
I contacted Plumbing Plus on Sunday afternoon via their contact us form on their site. Christina reached out to me Monday morning to share availability for someone to come out later that afternoon.
30 min before their arrival I received and automated text with information about a technician being dispatched to my house. Jordan was professional and courteous; he talked me through his assessment, estimated cost and answered all my questions.
Work was clean, efficiently, and ahead of schedule. Jordan took my payment via tablet and photos of the work and invoice were sent instantaneously.
I highly recommend Plumbing Plus! Company promised 30 text before tech showed up. Got the text after he was here and I was talking to him.
Tech was nice and did put on booties to protect the floor. The job was to install a faucet that I had purchased in my bathroom sink.
The area under the sink was all cleaned out and ready. The tech looked at it and gave me 2 prices.
As I remember it was $450 for the faucet install, but he suggested replacing the valves in the wall and that was an additional $400. I found another person who did the install without replacing the valves for $145.
Way over priced. Speedy solution, excellent delivery, beyond expectation completion.
Highly recommending it to those that need service in plumbing or related area. 5 Stars for workmanship, 1 star for price, so average of 3 stars.
I have used Plumbing Plus several times, going back more than 10 years to when they were affiliated with Remodel Works. On the last occasion, the angle stop on the water line to my new fridge needed to be replaced though it wasn't leaking so it wasn't an emergency.
Over $700 for one angle stop sweated onto the pipe in much less than an hour on a weekday as a non-emergency. I called the office to complain about the price (which my wife agreed to when she was multi-tasking on teleconferences and I was in the office with customers) and was told that PP doesn't charge by the hour.
After a couple of calls with them, I really don't know how they come up with prices for repairs and the explanation I got was opaque (to be polite about it). I was offered a $100 discount (via voice mail) and have not heard anything in 3-4 weeks.
I've not had a call back as I had requested when I replied to the voice mail. The workmanship is good but the prices are just hard to accept.
The president sent us an email (from an no-reply) account asking how things were and to contact him if we had any questions or concerns. I'm not sure how I'm supposed to contact him on his no-reply email when phone calls and emails to customer service have gone nowhere.
I'm going to avoid Plumbing Plus in future because the pricing seems excessive. Update: Michael posted a link to fixr.com regarding cost of "burst" pipe repair.
I just wanted to add an additional link to leaking pipe repair costs. https://www.homeadvisor.com/cost/plumbing/ "Cost to Fix Leaking or Burst Pipes the average cost to fix a leaking pipe is $150 to $350 total.
Leaking pipes cost an average of $150 to $350 to repair, while diagnosing leak locations can add an additional $100." This was a simple repair, took less than an hour, no diagnosing location required. Cost should be near the low end of the "average cost." Called yesterday, 2 unprofessional guys showed up, gave me a rundown on price and what needed to be done.
Decided to turn away due to estimated $2500 to fix a pipe and leave a hole in my wall without repair. Decided to decline services YET still get a bill upwards of $100 to "consult" the problem Family business that treats you like a valued customer.
Responsive and knowledgeable, they take the time to explain things, so you are sure exactly what needs to be done, and how they will do it. Highly recommend.
I requested Plumbing Plus assistance to confirm or deny that I have a leak in the main water line coming into my home. Dispatcher J.T.
took my profile information and sent technician Kyle to do the analysis. Kyle arrived quickly and took charge.
He took pressure readings in my home's plumbing, and had me turn Off and On various water vales on the property. Kyle observed no pressure drops, and we concluded that no leaks are apparent.
I will continue to monitor our water usage and the water meter readings until the next billing cycle in March 2024. I was impressed with Plumbing Plus customer service and professionalism.
They are now in my Contacts for future reference. Well Done to technician Kyle and dispatcher JT.
Customer service doesn't get any better than this. Ken To reply on your comment.
Actually, I addressed the 7 units of the water being shut down. I told your tech that.
I left them notes 4 days ahead of time so they're aware. I also notified the HOA.
So I guess you over charged me assuming your tech had to walk around knocking on my neighbors units to let the know water will be shut off. I didn't see the tech knocking on my neighbors door.
My neighbor upstairs Lisa was home. I asked if the plumber knocked on her door.
She said no. The appointment was set at 8-12.
When I called I was told it was 10-2pm. I asked them to send someone from 8-12 because I have to be at work at 1pm.
No one called back. I called again.
Then I was told the tech will try to come as soon as possible. If I didn't call I'm pretty sure the tech would've arrived between 10-2pm $549 to replace a cap/ valve to the hot water for the washing machine.
Yeah! Great experience! Had a leak in our wall between the laundry room and garage. Plumbing Plus answered my call right away and sent a plumber out in just a few hours.
Jordan was awesome! He was able to diagnose and fix the leak and was more than willing to discuss everything with us as he worked. Before he left, he looked at a number of other issues in our house and provided us with estimates for future jobs.
Jordan was knowledgeable and professional, and we would definitely hire him again for any plumbing related issues. I'm leaving one star because I can't leave a minus one star.
If you like to through money away the call Plumbing Plus, they will definitely help you with that. They came to my house to fix a blocked drain, which they said they could do.
$2,000 later and 2 days of work. They left saying it's draining slowly be will be fine.
Well that was a crock, after calling them they have not got back to me. So I called another company they came out and within 3 hours had the drain unclogged.
Plumbers Plus where to lazy to find where the drain exited our yard to really find the blockage. As I said I have asked for a refund but as of now they won't return my call.
So think twice before calling these guys b because they certainly ripped my off. Plumbing Plus is worth 5 stars and more! From the moment you contact them, the client is treated with respect, the problem is understood and a service person is sent to your home in a reasonable amount of time.
This week my toilet was having problems, Martin Ruiz was sent out; he was careful, and respectful knew his "stuff" and fixed the problem. He did not try to sell me products I did not need as other companies often do.
What a relief! I've had emergency backup problems in my showers and toilets - Plumbing Plus can always be counted on to come through and stay until the job gets done. Their prices are beyond reasonable, and I cherish this kind of business culture in this day and age.
I'm proud to call myself a member of this business. 5 star service! Fair pricing.
Great communication which included a picture of tech. Second service call and won't hesitate to call again, if necessary! Thanks! This is the fourth time I have used this outstanding plumbing business; the past three since June of 2020.
After my first service call performed by Xavier Ramos, I now ask for him when I call. He is a friendly, knowledgeable and honest professional.
Xavier does a thorough analysis of the situation, and then presents his recommendations. It was time to replace my toilets, and Xavier said he could do it that day.
He told me he would be gone about an hour. When he returned, Matt and and Taz were with him.
This team had both both toilets changed out in no time. The photos I took right after they left show how neat and clean they left both bathrooms.
The messaging system the company utilizes sends you a photo of the technician and lets you know they are on their way. Impressed by the company's thorough COVID-19 protocols.
As a result of these precautions, I've only seen Xavier with a face mask on. But the messaging system does show how he looks without the mask.
I highly recommend Plumbing Plus for any plumbing issues you may have. They are top notch! Mike Kirkeby Little Italy Sent a Yelp request to contact a few businesses at 2:30pm in the afternoon on a Monday...this one among others, responded in a timely manner.
I couldn't get the spigot of my house in the backyard needed someone to take it off and replace it cuz it was leaking. The gasket had gone.
But had been on the house for a while. These guys quoted me almost $500 just to change the spicket.
There quote exactly reads like this: The emergency fee is $149, and a rough estimate on the repair would be 250-350. Just to change my spigot.
Crazy. Thank you Taz for clearing that up.
I bet you guys are pretty amazing. Just because how dedicated you were to your company.
We are very satisfied customers!! Several years ago, when we first moved into this house, all of the sinks and toilets backed up at the same time. We called these guys and they had to snake the lines all the way out to the street where we discovered we had tree roots growing inside all of our pipes.
They did several passes at it and even the owner came out because this job was so complex. It was costly but we had no issues at all for many years.
We had a kitchen sink back up last week so we called again and that's when we met Jason! He quoted us a price on day one and got us up and running...however, he spotted a couple of other things that would help us in the future if he fixed them. He came out for two more days the following week for no extra charge.
Jason was amazing through all stages of the job and followed through with quotes I requested for a different job. I realize this review is painfully long, but that's how much I recommend Jason and this company! Very satisfied with our service.
Our water softener needed to be replaced but the housing unit was stuck. Additionally, it appeared our tankless water heater had not been serviced in years and so we wanted to get both taken care of in the same visit.
Technician was prompt, friendly and explained the work to be done and cost up front. Work took about half an hour to complete.
Everything appears to be working fine (all of our toilets are suddenly noisy after flushing but Im hoping that's just a result of the water having been temporarily shut off and will self resolve. Will follow up if it continues to be a problem).
I appreciate that they put us on an email list to remind us when service is due next year. Overall, based on my experience this far, I would highly recommend! Unfortunately, I didn't have great first experience - all due to their cost/quote, not their service.
I had a water heater that was throwing an error code that the burner needed to be replaced so I called Plumbing Plus for the first time based on all the positive reviews. They are very responsive and the nice lady on the phone was very friendly, courteous and professional.
The technician promptly showed up and called me after he was done (I wasn't there) and said that he restarted the water heater and everything looked fine (no issues with the burner which was good news to me. Maybe the wind blew the pilot out, but that doesn't explain the error code.) Anyway, all great so far! He was initially going to charge $228 to re-light the water heater which I thought was extremely excessive, given he must have been there all of about 20 minutes and no parts were replaced.
This was a standard call on a Tue during normal business hours and they are located about 8 miles away. He explained there was the $59 dispatch fee (which was explained on the phone) plus a minimum "Quick Fix" fee of $166.
I told him I thought $228 was excessive and he agreed to remove the $59 dispatch fee. He was very polite and there was no arguing, so I settled at $166, which I still feel is excessive.
However, the bigger issue I was disappointed with is I asked for a quote to replace the burner in case the burner really does need to be replaced should the issue happed again. The quote I received was for $1258 and doesn't include the burner! I about fell on the floor.
Surely, this has to be a mistake? The same brand/size/type water heater at Lowes sells for $750 for a completely new unit (not including installation/permits/disposal, etc). Replacing the burner/controller/thermopile assy is a pretty straight forward procedure and doesn't take that long and the part can be found online for about $250.
Anyway, they seem to be good at responding to Yelp comments, so I hope they provide some more insight and I'll retract/amend my comments if appropriate. Again, the technician and the gal on the phone were all very courteous and service was prompt, just way too expensive.
I do NOT recommend Plumbing Plus. BE AWARE!!! They are SHIFTY with the price quotes and their word.
I called Plumbing Plus for an estimate on repair for my Noritz tankless water heater. The service fee stated was $89 (although outrageous, I agreed as they told me it would credit toward the repair).
However...Upon arrival to my house, to my surprise, he added an additional $249.99 because it was a tankless heater (which I told them in advance) for ESTIMATE ONLY, not credited to the repair. OUTRAGEOUS.
When I scheduled the appointment they never mentioned $249.99, only $89 for an estimate. I paid him the $89 and he left.
I received nothing! No estimate. SHIFTY at its definition!! My grandmother had a leaky water heater so I called up Plumbing Plus to see if they could come out that day to take and look and/or replace, if needed.
They came out within a couple hours of my request. It was reviewed by Michael and he did say that her 20 year old water heater needed to be replaced.
Another tech, Matt came out and did an excellent job at installing the new water heater. At 80 years old and living alone, my grandmother felt comfortable with the team being there and although I was also there, I totally would have trusted this team to take good care of my grandma.
Michael and Matt both explained things clearly to both of us and were very knowledgeable. Highly recommend! Can't say enough great things about this company.
Big company with a personal feel. When you call you're met with a warm, inviting and accommodating administrative staff.
Their plumbers/technicians are not only incredibly friendly but EXTREMELY knowledgeable. Pricing is fair and you never feel like they are trying to sell you anything you don't absolutely need.
Needless to say I won't be calling anyone else for my future plumbing needs. Cori was professional, helpful and straightforward with pricing.
The work done is great. I've been using Plumbing Plus for 25 years.
You guys are the only plumbers I'd use. Changed out our leaking water pressure regulator and shutoff valve.
Responded very fast and took care of the problem. Gilbert did a great job and communicated very well.
The job was completed cleanly and was very fast. I was going to repair it myself but the price was reasonable enough to convinced me to hire them.
I'm happy with the speed and quality of the work. Will work with them again.
Cheers. Plumbing Plus: We have been using Plumbing Plus for a number of years now.
We are never disappointed. We had a leak under our sink and called them.
Tony came out the following morning. He worked quickly and quietly, he was organized and obviously knew what he was doing.
He fixed our leak and cleaned up after himself. We will definitely continue to use Tony and Plumbing Plus in the future.
Two technicians came out to fix a leak in a toilet tank which allowed water to keep flowing into the tank. When they arrived they diagnosed the issue.
After doing this they went back to their truck for about 15 minutes sitting in the cab. They came back and gave me a print out of several options ranging from a couple hundred dollars to replacing the entire toilet! I told them I wanted the cheapest option.
After fixing the leak in the toilet tank one of the technicians asked to check the water pressure in the hot water tank. They did and said the water heater should be replaced and asked if I wanted that done.
I declined. The following day, I noticed when using the upstairs shower, a high pitched squeal which would last until I turned off the faucet.
In fact, we hear this squeal when my son takes a shower in a different bathroom. There's no way this could automagically happen right after a service call for something totally different, unless one of the repair people tweaked something to cause this.
I will never use them again. We called yesterday that a bathroom sink was clogged.
Mario was on time today, wore a face mask and booties, he "snaked" the drain successfully. This company deserves its high ratings on Yelp.
Our water heater pilot light went out. Second time within a couple of months .
Martin was able to relight it after much work trying . Water heater is near the end of it's expected life span and not economically worthwhile to fix, Martin showed me the order form for parts needed and it made more sense to replace the heater.
So we got a new water heater for a very fair price installed that day, Martin was very professional and I didn't at any point feel like I was getting scammed. I will use this company for future plumbing needs So far so good.
We had a tankless water heater installed Yesterday. We were impressed by Jordan's depth of knowledge, his efficiency and professional demeanor.
My husband was our only household handyman for the majority of our married life so has an above average knowledge and understanding of virtually all home projects. So after a little research he was ready with critical questions for Jordan.
No double talk, no fluff just straight forward technical answers. (Have to add Jordan included me in his explanations not assuming I was a less important part of the equation.) Also have to include a review of non technical satisfaction......The project site was spotless when they left! Suzi PS - I was impressed by the ease of scheduling and the technology used to keep us up-to-date on when the technician would arrive.
With a non-functioning water heater their "Under promise, over deliver" was appreciated here! Darryl Fountain came out to replace my water heater and gave me options when no one else did. Darryl was fast and accurate .
I definitely recommend him and will call him if a need a plumber again. Miguel The technician, Lamonte, arrived on time, quickly diagnosed the problem.
The water regulator was not working which caused too much water pressure to come into the house. Symptoms were exhibited in our upstairs bathrooms with the valves unable to stop the water from filling up in the tanks.
The whole solution was to replace the regulator and the toilet valves, although I elected to forgo replacing the toilet valves to cut some cost. After the water regulator was replaced, Lamonte did his diligence to check my toilets and even adjusted the valves to their working conditions.
Overall, very happy with the service Mario was punctual, reliable and took care of all the jobs needed at our condo. Highly recommend him and Plumbing Plus.
5 stars all round thanks to Mario! Fantastic response time with prompt availability. Showed up on time for the work and a great job to boot.
Price was fair and I'm a happy camper. Xavier was awesome and Michael seems like a nice guy as well.
Thanks dudes! Jordan was very professional when helping us resolve an issue between the unit below us claiming water damage was coming from our unit. They also updated me via Yelp to keep me informed on the matter.
Highly recommend these guys! I'm a big fan of Plumbing Plus. First, they provided a much better quote than the other guys I called.
Second, the service was fantastic. Prompt, friendly, and professional.
Big shout out to our tech Jordan Scherden and his assistant (sorry i didn't catch his name), these guys were super friendly and great to do business with. This day and age it's hard to find good employees, and these guys are amongst the best service technicians I've met, so kudos to the owner for hiring and retaining these guys.
I will definitely do business with Plumbing Plus in the future when the need arises, and can strongly reccommend to my friends and family that they do the same. Needed new water heater.
Installed same day, good pricing. Martin and Matt were easy to work with, zero hassles.
After a couple bumps in the road Mike (the owner) was able to make time in his busy schedule to fix our bathroom leak in person! We appreciate it a lot and this is the company you want to use! -K & H I can not recommend this company enough. When no one else was open to help us Martin at Plumbing Plus came out at 8 o'clock at night and stayed until 10:30 at night to fix our problem.
From now on this will be our go to plumbing service because they went above and beyond the call of duty. Martin you are an absolute life saver! WARNING, MAKE SURE YOU GET SEVERAL OTHER BIDS FROM 5 YELP STAR PLUMBERS, BECAUSE PLUMBING PLUS QUOTED MORE THAN TWICE OTHER 5 YELP STAR PLUMBERS TO SWAP OUT MY WARRANTY WATER HEATER.
$1250 Plumbing Plus' quote for labor only, and other 5 Yelp star contractors quoted me $450-550 out the door. Yes, as another reviewer stated, they charge $249 to show up at your door, or for the first hour.
Then Jared the tech who came out to do the bid (this was free quote that Home Advisor sent), quoted me $1249 to remove 50 gallon water heater, take to nearest Home Depot and warranty swap it for new one, and install it. But I got bids from other contractors at $450 and $500 and CSR Plumbing 334 5 solid Yelp stars, quoted me $550 out the door price, and they said they could do it "tomorrow".
The $450 guy could not schedule me till next week, yes 7 days. CSR changed my water heater in 2 hours labor, plus another 3rd hour to go to HD and they had to wait 30 min (I was not charged by the hour) there, for the very busy one-and-only HD forklift driver to get the water heater I wanted off a top shelf.
Make sure you do your shopping, cos you could save more than half. Hey I saved $700 on my water heater swap by using another plumber with solid 5 star ratings, over Plumbing Plus.
If you didn't have a warranty swap, the $700 you save would buy you a pretty decent water heater. I am giving 2 stars and not one, because Jared was professional and polite, but I sure was shocked at his gouging price, which I rate 1 star.
I told him not to waste his time talking to me anymore, they came for free estimate through Yelp or Home Advisor quotes, otherwise they are not free to come to your house for a quote, charges $249, said Jared. Called plumbing plus for what I thought might be a hot water heater leak (that's what the tenant said).
Scheduling was super easy and quick, they had a live lady answer the phone, she was super nice and got me in the next day. Jordan the technician showed up exactly on time.
Super friendly and polite. He went about checking the heater and testing it while I asked him questions (and probably annoyed the shit out of him lol).
That did not bother him in the slightest, a really positive guy with good energy. Ultimately there was nothing wrong with the heater.
They did not charge me anything (they waived the fee) which is very nice of them considering gas prices etc. I would would have expected to pay up for the service call which is entirely fair.
My two cents: this is a solid operation with well trained employees who work well with people. I got some recommendations on some plumbing items that were wonky, no pushy or hard sell tactics.
I would recommend and refer to them. I had an old outdoor faucet develop a leak over the last two weeks.
Finally, the leak got so bad I had to shut down the water in the house until I could Jerry rig a temporary fix to stop the leak, but left me without a usable outdoor faucet. Plumbing Plus arrive within 48 hours of my request, working around my schedule, even though I clarified it was non-urgent after I was able to patch the faucet.
The replaced the faucet with a high quality (ball valve, which means it won't fail the way the old one did) brass faucet. There is, as required by California law, no lead in the parts, and it's safe to drink from.
While the price was high -- good plumbers are worth their weight in gold -- the service was prompt and very professional. I'm now going to save up and see if they can replace my old downstairs toilet.
they have already given me a preliminary quote. Very corporate feel.
The service tech was nice and did me a solid while he was there so no complaints about that at all. Mostly have issues with the price.
They refuse to give a price over the phone. Nothing is hourly and only by the job.
They go there with a $49 diagnostic fee and quote you super high once on-site. By that point, you either agree or start the whole process over and are out $49.
I paid $550 to replace the shower valves in a 1971 tract house. I knew it was too much but I was busy at work and didn't have time to deal with it.
I don't regret the decision to approve the quote but regret calling them in the first place. Call an independent plumber and avoid the scam.
We had a crack in our main water line that resulted in the pipes needing to be replaced. The lead guy, Kyle, was very accommodating.
We had some hiccups in communication mostly due to their ineffective call center servicer. After a mistake was made with pipe location they corrected the issue and even replaced my plan that had been damaged in the process.
Overall we are satisfied with our service. Minus one star for the lack of communication passed from their call center to their plumbing staff.
Pro tip: make sure you talk to the plumber directly about any concerns you have while they are still there as getting in touch is challenging after. Got charged $60 for a dispatch fee to get a quote to run a single 1/2 gas pipe for 12ft in length.
That literally took less than 10 mins. Shoot the technician even complemented how clean the area was for the job I am requesting.
The quote itself was ridiculous they wanted $959 to run it outside, or for cleaner look $1200 inside the studs. Mind you I couldn't of have made the job easier, I have zero drywall or insulation on the wall for them to rip or manipulate.
The main gas-line is literally on the otherside of the same wall! Reason for 2 stars is because the Technician was nice and very polite. I understand its not his rules.
I will never recommend Plumbing Plus to anyone especially for a service dispatch fee of $60 to for a quote. But wait theyll refund you the service fee if you choose them! I wanted to change the fixture on my pot filler (faucet)over the stove.
I called several places and even sent photos but, people didn't seem to want to take on the project because it required drilling the tile. Robert from PP came to give me an estimate and installed it the next morning.
The office was very professional and let me know what to expect every step of the way. There wasn't a single issue with the job and he was in and out in under an hour.
Will use them again without a doubt. Nice to deal with such professional and competent staff!! Our water flow valve into the house began to leak.
After calling several plumbers with no response I called Plumbing Plus. The person answering the phone was both professional and effective.
A great plumber was sent that afternoon. He assessed the problem and put in a new valve and shut off.
He was both personable and capable. We would recommend Plumbing unconditionally for service and timelines.
Our water heater pilot went out on 12/28/2021 and I weren't able to relit it. I contacted many water heater companies, but some were out and some couldn't come out until later.
Plumbing Plus managed to be able to send a technician in the afternoon, I was relieved and hopeful that we could have hot water back. The technician came and diagnosed the issue, he explained to me what his proposed repair was, which was to replace one of the parts in the ignition unit.
That was a ~$400 fix and being desperate, I asked him to proceed. One hour later, he told me he wasn't able to take the ignition unit apart to replace the part.
He told me the options would be replacing the complete ignition unit, or replace the water heater. I was given quotes for the two options, but was left without hot water.
And I was charged $99 for the time/effort he spent. Luckily for me, a friend referred me to a handyman, who came the same day in the evening and after less than 15 mins, he managed to restart the pilot without even replacing the part! We were so happy that we had hot water back.
The water heater is still working perfectly today. So what can I say? I completely lost confidence in this company and I would definitely not go to them ever, nor will I recommend anyone to them.
Sucks to have stuff break in your home but old age does that to plumbing (and to people too right). I found Plumbing Plus through 800-Appliance (as they don't do plumbing work FYI).
I called PP and a nice woman, Kelly, picked up the phone. I explained the pipes in the house would grumble/moan when you flush toilets, turned on tub, etc.
I thought maybe it was due to cold temps lately. But we knew it was probably the water pressure regulator.
She said to change it out would be $350-370 or so. The estimate is free so that's a plus right there as I feel most plumbing companies charge a fee just to come out.
She sent Isiah a few days later who came within the two hour time frame. Isiah was great.
He was knowledgeable, patient (because this typer right here asks ALOT of questions), and funny. He let me watch him change the regulator and it was fascinating.
He did the swap out with ease and care. He tested it afterwards and also tested the water heater (the pressure originally was 110 and it went down to 65 with the new regulator).
I also appreciated Isiah as he gave me a few tips with my bathroom sinks. He even helped me extract some of the gross gunk in the drain.
Don't forget the $25 coupon on their website. That came in handy today.
I would recommend this company, especially Isiah. We have a few other plumbing issues but will wait on fixing them (gotta save money for Xmas gifts this season).
But we now know who to call once it's time to upgrade or switch out certain faucets/etc. Replaced our water heater BEFORE it had a problem as we knew it was getting old.
After talking to three plumbing/water heater "experts", we chose Plumbing Plus for their 1) Professionalism - Tech Darryl Fountain was on time, easy to deal with, answered all of our questions. 2) Knowledge - there are new "codes" that have to be met and Plumbing Plus knew all about them and explained clearly what we needed to do.
3) Price - they were not the least expensive, but their bid was comprehensive, clear and no unexpected add-ons or surprises came up. Recommend - Quick response, courteous tech (Kyle) ! He was very polite and informative.
And my favorite part was he cleaned up like he was never there! Thank you! I will be using this company again! It bothers me a lot for water leak first floor after someone showers upstairs. water ruin the drywall, wet spots and water stains on my ceiling obviously.
Search plubing service from yelp as well as nextdoor and plumbing plus is our choice. Technician Ramos and Jared arrived on time and based on his experience ,detect the leak and replace shower faucet,valve ,showerhead...Very satisfied with their service and definetely will recommend plumbing plus to our neighbour.
Ryan Ortiz with Plumbing Plus did an amazing job for my parents. He is highly recommended.
Thank you for taking the time to help my elderly parents! Rip off! I was verbally informed by Veronica their costs were to keep them afloat. Took two days for someone, Veronica, to return a phone call regarding our charges.
You know, as a Facilities Manager, the vendors that I bring into the company for repairs and on site service is crucial. They need to be professional in practice and especially in appearance.
You see, heads of corporations travel to my building often from all over the world. It is preferable that no repairs or service are needed during one of these visits.
However, what can I say? Pipes just don't play by the rules. Yesterday, I had a leaky toilet that had been leaking un-noticed for a while as it was in a restroom rarely used.
By the time it was discovered, who knew how bad the damage was or the root cause. All I saw was a puddle and fear of the major flood in my building of 2 years ago that cost me over $14,000 to repair hit me hard.
That flood was due to a bad cleaning service, not plumbing. So I called up Randy at Plumbing Plus and asked him to send Isaiah Maher over.
I have used Plumbing Plus for all of my plumbing issues since I have been employed at my current company. Isaiah has always been my preferred plumber because he is professional in practice as well as in appearance.
This was critical for me because I had the head of Doosan in from Korea in my board room. I was so busy that I didn't have time to watch a plumber in my secure building and make sure he stayed in the approved areas.
Thus Isaiah's experience in my building was essential. I gave him a key fob and asked him to fix it.
To make a long story.... well.....not as long.
Bwahahahaha. Isaiah fixed the problem with no interruption to my meeting and was in and out for under $700.
Now the price for the repair is not as important as what I got for the repair. Professionalism, accurate diagnosis, a trusted vendor in my secure facility, and all without disturbing the huge meeting that was going on the whole time.
I have included some photos of Isaiah doing some work for me on a previous job. Because I was so busy this time he was out, taking photos was out of the question and didn't even cross my mind.
This is my second review of this business. I had an emergency problem on 2 appliances that needed to be installed.
I called this business (which is always busy) @ 8:00am and explained my dilemma. They said they are booked up for the day, however "they would have someone over to my house by 1:00pm", and they did.
Randy came out (now the supervising installer) and did the job personally. It was a relief to see him, and he straightened everything out in a couple of hours.
I have been doing business with this company now for over 30 years, and it is like dealing with old friends, not a business, for them to go out of their way like that for me, and fit me in an already booked schedule says volumes about this business. If you are looking for an honest, reputable company with integrity this is the place to go for all your plumbing problems.
Thanks so much for everything. While I did not use their services, the response time was super.
Christina called me within 15 minutes of my Yelp request. She was very pleasant to speak with and seemed genuinely concerned regarding my problem.
Additionally, she stated that they could respond the same day (with a slightly higher call-out charge). Solely based on her excellent customer service, I regret not enlisting their help.
guys, thanks for your cooperation. Great team.
They do everything efficiently and professionally. I highly recommend this company.
P. S- Sergey We have a hot water line slab leak in our master bath.
We reached out to Plumbing Plus after our neighbor suggested them to us. Long story short, after involving CPL, leak detection company and Plumbing plus, things ended up un-resolved.
Things went wrong with the project both during detection and subsequent work to address it. I understand that such things can happen but I was really impressed and appreciate how the situation was handled after my issue was discussed with the owner Mike.
In-addition to owning and taking responsibility, Mike adjusted the final invoice. Their plumbing tech Darryl (who I actually liked even when I had the original complaint) was back to provide us the temporary solution that we agreed to.
I should also note the positive aspects I posted in my original review here... 1.
They were on time, professional and wore masks through out the time they were in my house (which I really appreciate) 2. Their plumbing tech explained my options and gave me multiple quotes quickly 3.
Their online system to review and choose from quotes/options is decent 4. The folks who worked on whatever work they did were hardworking and patient 5.
New line routed from the attic was done with least possible amount of damage to my walls and existing fixtures This company is awesome! Our condo complex has a 100 gallon hot water heater that went out and was leaking all over the utility room. After calling around to a few companies who said they weren't sure if they could do the job, quoted us outrageous prices, or just didn't call us back, Plumbing Plus absolutely saved the day.
They had very fair pricing and said they could get it done that day. The plumber who came out, Gilbert, was friendly, helpful, and knowledgeable.
He explained what he was going to do and got the job done! We are extremely happy with the service we received and will be using Plumbing Plus again! Martin was super friendly! I called about a toilet issue, and they addressed it same day! Were quick as lightning, fair about pricing, courteous and kind. Had a small issue arise over the weekend and they came out to fix it again at no extra cost, and taught me how to keep the problem from reoccurring! Christina at the phone lines was very sweet and responsive as well.
Highly recommend Super fast response! And great service with no pressure to spend money. Got the job done quickly with helpful advices.
If you can, get Gilbert to get the job done for you. Highly recommend him!! Gilbert got right to work unplugging my bathroom sink.
He did a great job of it and cleaned up thoroughly. He was very pleasant and helpful.
Cost was reasonable. I highly recommend plumbers plus.
Our water heater went cold. Found Plumbing Plus on Yelp.
They, were local, and responded quickly and replaced the old water heater with a new one. Highly Recommend them for quick and efficient service.
Was quoted for $2100+ for a drop-in sink replacement, excluding the sink cost. Dispatch fee was $60 just for the technician to look at it.
Called home depot, discussed over the phone and sent a picture of my sink. Quoted for $250, excluding the sink cost.
Way too overpriced here. Of course things happen in inoppurtune times, like finding a leaking/corroded valve in the middle of the night.....
Plumbing plus was able to squeeze me in early the next day and sent out Lamonte first thing in the morning. He was able to remove and change out the valves quickly as well as answer other questions I had.
I definitely will be using them again for other work that is needed around the house. I was very pleased with the service provided by Plumbing Plus.
Their rates are very reasonable and I was kept up todate during the time I made the appointment at our home and when our Plumber arrived on site. Our Plumber, Xavier was highly professional and reviewed the problem with me and made the necessary repairs.
Both Xavier and Plumbing Plus deserve the 5 star rating. Greg The service was prompt and the repairs were done well but I considered the cost exorbitant.
Over $900 for a non urgent repair that took less than 2 hours from the time I called and the technician was done. Owner contacted me and asked how the service wqa.
I explained my concern but he did not bother to respond. I will not use this company in the future.'''.
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