Mr. Rooter Plumbing of Katy

Mr. Rooter receives a mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a no-show appointment, a technician who was cold and unprofessional, threatening behavior toward a customer and their MUD district, and inconsistent communication about arrival times. Pricing is the weakest dimension, with multiple reviewers explicit... Read more

Mr. Rooter receives a mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a no-show appointment, a technician who was cold and unprofessional, threatening behavior toward a customer and their MUD district, and inconsistent communication about arrival times. Pricing is the weakest dimension, with multiple reviewers explicitly alleging dishonest upselling — including two nearly identical accounts of being told a water heater needed a $719 valve replacement when a simple reset fixed the problem, and a $450 charge for 30 minutes of work capping a gas line. Project completion is moderate; most jobs that were started appear to have been finished, but one appointment was never fulfilled at all and one job involved disputed scope. Experience scores are middling — several reviewers praised technician knowledge, but the fraudulent diagnosis pattern undermines confidence in technical honesty. The large number of blank 5-star reviews with no text reduces the reliability of the overall positive signal. Read less