Doug Turner Plumbing

A majority of the positive reviews echoed praises for individual plumbers, particularly Chris and Rock, who were noted for their professionalism, knowledge, and thoroughness. Customers appreciated the clear communication about their plumbing issues and the solutions provided. Reviews highlighted that the plumbers often took the time to listen to customer concerns and offered thoughtful recommendat... Read more

A majority of the positive reviews echoed praises for individual plumbers, particularly Chris and Rock, who were noted for their professionalism, knowledge, and thoroughness. Customers appreciated the clear communication about their plumbing issues and the solutions provided. Reviews highlighted that the plumbers often took the time to listen to customer concerns and offered thoughtful recommendations, which fostered a sense of trust and reliability. There were also mentions of prompt service, with several customers noting how quickly the company responded to urgent plumbing situations. However, the negative reviews predominantly focused on two critical issues: pricing and customer service. Many reviewers were discontented with the high costs associated with even minor plumbing tasks. Instances of charges exceeding $300 for relatively simple jobs were frequently cited, leading to feelings of being overcharged. Additionally, complaints regarding unhelpful customer service representatives and a lack of follow-through after service calls contributed to heightened frustration. Specific incidents involved perceived negligence and poor handling of service guarantees, particularly regarding follow-up on unresolved issues or during warranty claims. A recurring narrative among dissatisfied customers was the expectation of better support and resolution for problems stemming from the initial service. In several cases, while the work performed was acknowledged as competent, the overall experience was marred by the cost and follow-up issues. Notably, one customer explicitly stated they would no longer use Doug Turner Plumbing and recommended alternatives, emphasizing a shift to competitors offering superior value. In summary, while Doug Turner Plumbing demonstrates capable service through experienced personnel, the prices and customer service practices have led to a polarized view among its customers, with many expressing they would seek services elsewhere due to their experiences. Read less