Water Technology Company

The reviews reveal a split in customer experiences. On one hand, several customers commend the technical knowledge and quick response from Water Technology, especially in urgent situations like fixing water quality concerns (e.g., addressing a mouse issue). These reviewers appreciated the staff's friendliness and willingness to go the extra mile to ensure customer satisfaction, often praising Trey... Read more

The reviews reveal a split in customer experiences. On one hand, several customers commend the technical knowledge and quick response from Water Technology, especially in urgent situations like fixing water quality concerns (e.g., addressing a mouse issue). These reviewers appreciated the staff's friendliness and willingness to go the extra mile to ensure customer satisfaction, often praising Trey specifically for his attentive service and reasonable pricing. Conversely, a significant number of reviews highlight serious shortcomings in customer service and reliability. Complaints centered around missed appointments, lack of communication, and difficulties in receiving timely callbacks. Some customers expressed their intentions to seek alternative vendors due to these issues, indicating a pattern of frustration tied to appointment scheduling and service delivery. Overall, the common findings suggest that while Water Technology Company possesses the technical capabilities to resolve water system problems effectively, their operational execution and customer relationship management need significant improvement to ensure a consistently positive customer experience. Read less