Metro Plumbing & Sewer Service

The reviews show a generally favorable perception of Metro Plumbing & Sewer Service, particularly highlighting the qualities of Tony as a reliable and honest tradesman. Customers consistently appreciate his professionalism, swift response times, and willingness to provide thorough solutions to plumbing issues. Key positive sentiments include: - Professionalism and Integrity: Multiple reviewers no... Read more

The reviews show a generally favorable perception of Metro Plumbing & Sewer Service, particularly highlighting the qualities of Tony as a reliable and honest tradesman. Customers consistently appreciate his professionalism, swift response times, and willingness to provide thorough solutions to plumbing issues. Key positive sentiments include: - Professionalism and Integrity: Multiple reviewers noted Tony's professionalism and honesty, stating he does not try to upsell unnecessary repairs. The sentiment towards his character is overwhelmingly positive, with many customers feeling reassured by his transparent approach to service. - Prompt Service: Reviewers frequently highlighted the quick response time, especially during emergencies. Customers expressed gratitude for not being left waiting and for receiving timely repairs. - Quality Work: Many customers referenced satisfaction with the quality of the plumbing work performed and praised the effective solutions provided for various plumbing issues. On the downside, pricing concerns were a recurring theme: - Perceived Overpricing: Several clients criticized the pricing of services, stating they felt the costs were too high, particularly in relation to the speed and simplicity of some repairs. The case regarding the water heater repair stands out; while some claimed reasonable prices, others felt that a senior discount still led to an unreasonable cost. - Communication Issues: A few reviews pointed out instances of delayed responses to follow-up calls, leading to dissatisfaction. It appears there are inconsistencies in the communication experience customers have had, with some reporting quick callbacks and others feeling neglected initially. Despite these concerns regarding pricing and communication, the overarching sentiment remains largely positive, focusing on the quality of service, especially when Tony is directly involved. Customers seem likely to recommend Metro Plumbing & Sewer Service, albeit with a cautionary note regarding potential costs. Read less