Kroeger Plumbing

Upon reviewing the recent feedback for Kroeger Plumbing, several common themes emerge:Poor Customer Service: A recurring issue noted in multiple reviews is the notably poor customer interaction, particularly highlighting the owner's rudeness. Customers expressed frustration over being met with threats rather than solutions, creating an environment of hostility rather than professionalism.Lack of A... Read more

Upon reviewing the recent feedback for Kroeger Plumbing, several common themes emerge:Poor Customer Service: A recurring issue noted in multiple reviews is the notably poor customer interaction, particularly highlighting the owner's rudeness. Customers expressed frustration over being met with threats rather than solutions, creating an environment of hostility rather than professionalism.Lack of Accountability: One severe complaint described a situation where the plumber caused significant disruption by inadvertently damaging the water line due to impatience while waiting for the city to complete necessary markings. This incident reflects a lack of adherence to professional standards and accountability, leading to a recommendation to steer clear of the company.Mixed Service Quality: Interestingly, not all reviews were negative. One review commended John and his assistant for their technical skills and adherence to building codes, suggesting that while there are negative aspects related to communication and professionalism, the actual plumbing work may be satisfactory under certain circumstances. This indicates an inconsistency in service delivery.Threatening Behavior: Specific comments regarding legal threats regarding payments or property matters further illustrate an aggressive confrontational approach to customer relations that many reviewers found unacceptable. In conclusion, Kroeger Plumbing appears to be battling substantial reputational issues driven mainly by customer service failures and perceptions of unprofessional conduct, despite having some skilled workers. Potential customers should carefully consider these factors based on the prevailing sentiment highlighted in the reviews. Read less