Acker Plumbing & Air Conditioning

Across the shared reviews, the most glaring issue is the company's reliability. Numerous customers reported no-shows and failure to communicate about delays. In many instances, scheduled appointments were missed without prior notification, which created significant inconvenience for the customers, some of whom adjusted their personal or work schedules to meet the service providers. Rudeness from... Read more

Across the shared reviews, the most glaring issue is the company's reliability. Numerous customers reported no-shows and failure to communicate about delays. In many instances, scheduled appointments were missed without prior notification, which created significant inconvenience for the customers, some of whom adjusted their personal or work schedules to meet the service providers. Rudeness from service personnel was another prevalent theme. Several reviewers noted experiences of disrespectful behavior, especially when making inquiries about service updates or expressing dissatisfaction. This rudeness was often amplified when issues arose, such as being charged for services or misdiagnosis of problems, with staff members displaying a lack of accountability. Customers also frequently expressed dissatisfaction with the quality of work performed. There were multiple reports of poor diagnostic skills, leading to unnecessary charges or incomplete solutions. In many cases, customers had to seek second opinions to rectify issues made by Acker Plumbing, underscoring a lack of professionalism and expertise. For example, customers noted improper installation and the use of subpar parts, leading to recurring problems shortly after service. Some positive reviews did exist, usually centered around the owner, Frank, who was described as friendly and hardworking in specific instances. However, these instances were notable exceptions rather than the norm, illustrating a significant disconnect in the customer experience across different service encounters. Finally, it Read less