Superior Irrigation & Lawn

The reviews showcase a range of sentiments about Superior Irrigation & Lawn, indicating both positive experiences and substantial complaints:Positive Experiences: - Professionalism and Expertise: Multiple reviewers praised the crew for their professionalism, knowledge, and ability to troubleshoot and repair issues swiftly. Jacob Rojas frequently receives accolades for his guidance and hands-o... Read more

The reviews showcase a range of sentiments about Superior Irrigation & Lawn, indicating both positive experiences and substantial complaints:Positive Experiences: - Professionalism and Expertise: Multiple reviewers praised the crew for their professionalism, knowledge, and ability to troubleshoot and repair issues swiftly. Jacob Rojas frequently receives accolades for his guidance and hands-on approach to projects. - Quick Response and Timeliness: Many customers enjoyed the responsiveness of the company, with several noting satisfactory promptness in scheduling and actual service completion. Reviews often mention that appointments were made quickly and adhered to, which contributed to overall customer satisfaction. - Quality of Work and Value for Money: Numerous customers appreciated the quality of the service provided in relation to the price paid. Many reviews indicated that the work was done efficiently, with customers feeling they received fair value for the service rendered. Specific praises for the landscaping redesign and installation of new sprinkler systems were evident, showcasing successful project outcomes.Negative Experiences: - Service Reliability Issues: A recurring theme among the negative reviews pertains to issues with missed appointments and a lack of follow-through on commitments. Several customers reported waiting for technicians who did not arrive and noted poor communication from the office in these instances. - Customer Service Complaints: Some customers expressed frustration regarding how complaints and issues were handled. There were notable instances where clients felt disrespected or undervalued by the responses they received from the office staff, particularly in disputes about pricing and services rendered. This inconsistency in customer service fostered distrust and dissatisfaction. - Pricing and Transparency: Concerns about transparency were raised, particularly regarding not being quoted prices upfront, which led to misunderstandings and feelings of being overcharged. A few customers highlighted substantial discrepancies between expected and final pricing for completed work.Overall Sentiment: - The sentiment is polarized, with a majority of reviews providing high praise for the quality and efficiency of the service, while a significant minority raises valid concerns about reliability and customer care. There is a prevalent theme of delighted customers using words like "highly recommend" and "happy customer," contrasted by negative experiences that often invoke feelings of frustration and disappointment. - The company has established a solid reputation for quality irrigation work among a loyal customer base, but improvements in customer service and consistent follow-through on commitments could greatly enhance overall customer satisfaction ratings and mitigate negative experiences. Read less