State of Matter Service

The review of State of Matter Service indicates a strong emphasis on customer satisfaction and professionalism. Key sentiments expressed include:Professionalism: The technician, Mark Cruz, is specifically noted for being a "true professional," reflecting the company's commitment to high standards of service. This conveys an image of reliability and expertise that resonates with customers.Efficienc... Read more

The review of State of Matter Service indicates a strong emphasis on customer satisfaction and professionalism. Key sentiments expressed include:Professionalism: The technician, Mark Cruz, is specifically noted for being a "true professional," reflecting the company's commitment to high standards of service. This conveys an image of reliability and expertise that resonates with customers.Efficiency: The ability to quickly install a new water heater, despite the challenges posed by the older model, suggests that State of Matter is well-equipped to handle complex situations efficiently. This efficiency is a significant factor contributing to customer trust and confidence in their abilities.Thoroughness and Cleanliness: Customers appreciate the attention to detail in leaving the work area clean post-service. Such actions not only show respect for the customer's home but also reflect a high level of service that underscores their commitment to customer care.High Recommendation: The strong recommendation to others indicates a very favorable perception of the company. The mention of being available even on off days and hours speaks to their customer-centered approach and willingness to accommodate client needs. Overall, the reviews collectively depict State of Matter Service as a high-quality, highly professional service provider with a focus on customer satisfaction, making a compelling case for potential clients to choose them for plumbing and backflow needs. Read less